Privacy Policy

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft Squirrel.
• Namirasoft Services: the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you and governs identity across Namirasoft Services.
• Message: the input you send to be processed, consisting of a role and its content.
• Response: the result produced for your Message by the AI model that answers the request, returned to you by Namirasoft Squirrel.
• Model Provider: the company whose AI model answers a request and produces the Response.
• Usage: the measurement of a request, including token counts, cost, and the time it took.
• Personal Information: information that identifies, relates to, or can reasonably be linked to an identifiable individual, including you.
• Processing: any operation performed on information, such as processing a Message to generate a Response or measuring Usage.

2. Namirasoft Account

Using Namirasoft Squirrel requires a Namirasoft Account. You do not sign in to Namirasoft Squirrel itself, because it has no public user interface; you sign in through Namirasoft Account to Namirasoft Inference, where Namirasoft Squirrel is used, and Namirasoft Account authenticates your identity. Your identity, login, device and network details, and any other personal information associated with your Namirasoft Account are collected and handled by Namirasoft Account under the Namirasoft Account Privacy Policy, not by this Service. Namirasoft Account also issues any Service User you use, a non-human identity such as an application or AI agent for automated access, which is created and handled under that same policy. Namirasoft Account establishes these identities, while the access that lets another user or a Service User use Namirasoft Squirrel is granted and managed in Namirasoft Inference through Namirasoft Access and handled under the Namirasoft Access Privacy Policy.

3. Information We Collect

Namirasoft Squirrel answers requests and does not keep them. To do that, it processes:

• The Message sent to it, which is the input the AI model works from to produce the Response.
• The Response produced for that Message, together with the usage figures for the request, such as token counts, cost, and the time it took, which are returned with it.

How your Message is handled. Namirasoft Squirrel receives your Message through Namirasoft Inference, sends it to the Model Provider whose model answers it, and returns the Response and the usage figures. Namirasoft Squirrel does not keep your Messages or Responses once a request is answered. The rest is handled elsewhere: Namirasoft Inference signs you in, holds the record of your exchange, and records your usage for billing, under the Namirasoft Inference Privacy Policy; and the Model Provider handles your Message under its own privacy policy. You control what you put in a Message, so include only what you need.

4. Information We Do Not Collect

Namirasoft Squirrel does not:

• collect your Namirasoft Account password or sign-in credentials, which are handled by Namirasoft Account;
• keep your Messages or Responses after a request is answered, or provide any way to browse or retrieve them;
• sell your Messages, Responses, or Usage information, or use them for advertising.

5. Consent and Legal Grounds

Namirasoft generally collects, uses, and discloses your Personal Information with your knowledge and consent, which may be express or implied depending on the sensitivity of the information and the circumstances. Because Namirasoft Squirrel has no public user interface, there is no separate place for you to sign up or to accept this Policy. You accept it by choosing Namirasoft Squirrel as a provider in Namirasoft Inference, and that choice is how you give your consent to the handling of your Personal Information described here. Your use of Namirasoft Inference itself remains subject to its own Privacy Policy and Terms of Service. You can withdraw your consent as described in section 6. In some cases, applicable law allows or requires us to handle Personal Information without consent, for example to provide a service you have requested, for security, fraud prevention, technical operation, or legal compliance, or where otherwise permitted or required by law. Where our activities are also subject to laws that use a legal basis framework, such as for users outside Canada, we rely on the appropriate basis for the activity, including performance of a contract, our legitimate interests, consent, and compliance with legal obligations.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out. Just as you accept this Policy by choosing Namirasoft Squirrel as a provider in Namirasoft Inference, you withdraw your consent by removing that choice, which stops your Messages being handled here from that point on. You can manage your identity and related consents through Namirasoft Account.

7. How We Use Information

We use the information above to: have your Message answered by one of the models you selected; return the Response to you; measure the Usage of each request; operate, secure, and maintain the Service; and diagnose problems and improve the reliability of the Service. We do not sell your Messages, Responses, or Usage information, and we do not use them for advertising.

8. Automated Decision-Making

Namirasoft Squirrel passes each request to whichever of the models you selected can answer it fastest, and returns the Response that model produces. Answering your Message this way is the purpose of the Service and is done at your request; it is not used to make decisions that produce legal or similarly significant effects about you, and the Service does not profile you or take automated actions on your behalf. A Response is generated by an AI model and may be inaccurate; see section 13.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• With the Model Provider whose model answers your request, which receives your Message so that model can produce the Response. Namirasoft Squirrel works with a range of leading AI models, including Claude, Gemini, ChatGPT, DeepSeek, and Grok among others, and each Model Provider handles the Message it receives under its own terms and privacy policy;
• Within Namirasoft Services, because you reach Namirasoft Squirrel through Namirasoft Inference, so it can send your Message and return the Response to you or to the application you used;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• Legal and safety where required by law or to protect rights, safety, and the integrity of the Service;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy;
• At your direction or with your consent when you ask us to share information or otherwise agree;
• Aggregated or de-identified information that cannot reasonably identify you.

10. International Transfers

Namirasoft is based in Canada, and your information may be processed in Canada and in other countries where we or our service providers operate. We handle information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy legislation, and we take steps intended to ensure your information remains protected when it is processed in another country. Where required by applicable law, we use appropriate safeguards for such transfers. Because privacy laws differ between countries, information processed in another country may be subject to that country’s laws.

11. Security Commitment

Namirasoft maintains administrative, technical, and organizational measures to protect Personal Information within the Service against unauthorized access, disclosure, alteration, misuse, loss, or destruction. These measures may include access controls, authentication protections, encryption in transit, monitoring, logging, and operational safeguards appropriate to the nature of the information processed, and we continually review and strengthen them. You also help keep your information safe by keeping your Namirasoft Account credentials and tokens confidential, choosing carefully what you include in a Message, and protecting activity performed under your account.

We maintain procedures to identify, assess, and respond to security incidents involving Personal Information. Where a security incident affecting Personal Information creates a real risk of significant harm, or where notification is otherwise required by applicable law, we will notify affected individuals and the relevant regulators, and keep records of the incident, in accordance with applicable law.

12. Data Retention

We retain your information only for as long as it is necessary for the purposes described in this Policy, including to provide and support the Service and to meet our legal, security, and operational requirements. Namirasoft Squirrel sends your Message to the provider of the model that answers it to obtain the Response and retains the Usage information needed to measure your usage and operate the Service. What the provider of that model keeps of your Message is governed by its own policy. It does not keep a store of your past Messages for you to retrieve; where a record of an exchange is kept for you, it is kept by Namirasoft Inference under its own Privacy Policy, and the retention and deletion of your account data overall are governed by Namirasoft Account under the Namirasoft Account Privacy Policy. When information is removed, it is removed from active use and then permanently erased by our automated systems; because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course.

13. Data Integrity and Responsibility

You decide what you put in a Message, and you are responsible for the content you send and for having the right to send it. Namirasoft Squirrel brings a range of AI models together so they can be used from one place. Namirasoft Squirrel does not operate those models and does not change how each Model Provider works. Each model remains the responsibility of its Model Provider, and once that model answers your request, your Message is handled by that Model Provider under its own terms and privacy policy. A Response is generated by the AI model that answered your request and may be inaccurate, incomplete, or otherwise unsuitable for your purpose; it is not professional advice, and you are responsible for reviewing and verifying a Response before you rely on it and for how you use it.

14. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. Because Namirasoft Squirrel does not keep a store of your past Messages, a request concerning a record of an exchange is carried out by Namirasoft Inference, which holds that record. For your Usage information and other requests, contact us and we will handle them in accordance with applicable law, which may include retaining a record where we have a legitimate or legal basis to do so. For identity and account rights, use Namirasoft Account.

To make a request, contact us using the options in the Contact Us section at the bottom of this page. To protect your information, we may need to verify your identity before we respond, within the timeframes and subject to the exceptions set out in applicable law.

15. Children’s Privacy

The Service is not directed to individuals under 18. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Privacy Policy.

16. Communications

Namirasoft Squirrel does not send communications; it returns the Response produced for each Message sent to it. When we need to contact you about your account or the services you use, for example a security, technical, or account-related notice, we send the message to the verified email address on your Namirasoft Account, the address you signed up with and verified there. These messages are part of providing the Service.

17. Cookies and Tracking

Namirasoft Squirrel has no public user interface, so it does not set cookies in your browser and does not track you. The pages that describe Namirasoft Squirrel on the Namirasoft website use cookies that are strictly necessary to operate the site, together with Google Analytics cookies that help us understand how the site is used. Google Analytics is operated by Google under its own privacy terms. You can manage cookies through your browser settings. Namirasoft Inference, where Namirasoft Squirrel is used, handles cookies under its own policy.

18. Accountability and Privacy Contact

Namirasoft is responsible for the Personal Information under its control and takes steps to ensure that such information is handled in accordance with this Privacy Policy and applicable privacy laws. Namirasoft Squirrel and Namirasoft Inference, through which it is used, are provided by the same organization, so this responsibility covers your Message throughout, from Namirasoft Inference to the handling described in this Policy. Namirasoft has designated a person accountable for its compliance with this Privacy Policy, and their identity is available on request.

Questions, requests, or concerns regarding Namirasoft’s privacy practices or the handling of Personal Information may be submitted using the contact options in the Contact Us section at the bottom of this page.

19. How to Make a Complaint

If you have a concern about how we handle your Personal Information, you may submit a complaint using the contact options in the Contact Us section at the bottom of this page. We will review and respond to your complaint in accordance with our privacy procedures and applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, as applicable.

20. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy from time to time to reflect changes in the Service, our practices, or legal requirements. When we make changes, we revise the effective date and post the updated Policy here. Because Namirasoft Squirrel has no public user interface, there is no separate place for you to accept this Policy or an update to it. Choosing Namirasoft Squirrel as a provider in Namirasoft Inference means you accept this Policy, and your continued access to or use of Namirasoft Squirrel after an updated Policy is posted means you accept the updated Policy. We recommend reviewing this page from time to time so you are aware of any changes. If you do not agree with an updated Policy, you can stop using Namirasoft Squirrel by removing it as a provider in Namirasoft Inference.

Contact Us

For questions, comments, requests, or concerns regarding this Privacy Policy or information practices relating to Namirasoft Squirrel, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.