Privacy Policy

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft Inference.
• Namirasoft Services: the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you and governs identity across Namirasoft Services.
• Provider: the company whose model produces a response, such as OpenAI, Anthropic, or DeepSeek, or Namirasoft for a model provided by Namirasoft.
• Model: a model you configure in the Service, including its provider, its cost limits, and a reference to the API key it uses.
• Interaction: a single exchange in which you send a prompt and receive a response, together with its status, token counts, cost, and timing.
• Chat: a series of Interactions grouped together.
• Workspace: a grouping of products and data, created and managed in Namirasoft Workspace, used to organize your Models and Interactions.
• Personal Information: information that identifies, relates to, or can reasonably be linked to an identifiable individual, including you.
• Processing: any operation performed on information, such as storing, routing, calculating, or organizing it.

2. Namirasoft Account

Access to Namirasoft Inference requires a Namirasoft Account. You register and sign in through Namirasoft Account, which authenticates your identity. Your identity, login, device and network details, and any other personal information associated with your Namirasoft Account are collected and handled by Namirasoft Account under the Namirasoft Account Privacy Policy, not by this Service. For this Service, this Privacy Policy controls; for identity and authentication, the Namirasoft Account Privacy Policy controls.

3. Information We Collect

To provide the Service, Namirasoft Inference processes:

• Account identifiers received from Namirasoft Account, used to associate your Models and Interactions with you and show you your own records.
• Models you configure, including the name, the Provider and model, the cost limits you set, and a reference to the API key the Model uses, together with the Workspace and any categories, tags, or field values you add.
• Interactions, including the text of the prompt you send, the text of the response you receive, any error, the status, the token counts, the cost, and the time it took. Chats group your Interactions together.
• Usage and cost information calculated from your Interactions, such as token counts, cost, and totals over time, so you can see and limit your usage.

Your prompts and responses are stored. So that you can review your history, see your usage, and stay within the limits you set, Namirasoft Inference keeps the text of your prompts and the responses to them as part of each Interaction. You control what you put in a prompt; please include only what you need, and be aware that a prompt is sent to the Provider you chose, as described in section 9.

4. Information We Do Not Collect

Because of how the Service is built, Namirasoft Inference does not:

• collect your Namirasoft Account password or sign-in credentials, which are handled by Namirasoft Account;
• store the Provider API key a Model uses; the key is kept by reference in Namirasoft Credential, and the Service refers to it rather than holding it;
• sell your prompts, responses, or usage information, or use them for advertising.

5. Consent and Legal Grounds

Namirasoft generally collects, uses, and discloses your Personal Information with your knowledge and consent, which may be express or implied depending on the sensitivity of the information and the circumstances. In some cases, applicable law allows or requires us to handle Personal Information without consent, for example to provide a service you have requested, for certain security, fraud-prevention, legal, or business purposes, or where otherwise permitted or required by law. Where our activities are also subject to laws that use a legal-basis framework, such as for users outside Canada, we rely on the appropriate basis for the activity, including performance of a contract, our legitimate interests, consent, and compliance with legal obligations.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out, and it may limit your ability to use parts of the Service that depend on that information. You can manage your identity and related consents through Namirasoft Account.

7. How We Use Information

We use the information above solely to: route your prompts to the Provider you chose and return the responses; keep a record of your Interactions so you can review your history; calculate and show your usage and cost and apply the limits you set; operate the load balancing and model configuration you set up; maintain the security and integrity of the Service; and diagnose problems and improve the reliability of Namirasoft Inference. We do not sell your prompts, responses, or usage information, and we do not use them for advertising.

8. Automated Decision-Making

Namirasoft Inference routes your prompts according to the Model and load balancing you configure, calculates usage and cost, and applies the cost limits you set, which may stop further requests once a limit is reached. These are mechanical operations that follow your configuration. The content of a response is produced by the Provider’s model. The Service does not use your information to make decisions that produce legal or similarly significant effects about you, and it does not profile you or take automated actions on your behalf beyond the routing and limits you set up.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• With the Provider you choose, to which your prompt is sent so the model can produce a response. Where the Provider is a third party such as OpenAI, Anthropic, or DeepSeek, your prompt is processed by that Provider under its own terms and privacy policy, which govern how it handles and may retain what you send. Where the Provider is Namirasoft, your prompt is processed by Namirasoft Squirrel, Namirasoft’s own model service, under its own policy;
• Within Namirasoft Services where needed to operate the Service, including using the API key you referenced in Namirasoft Credential to authenticate to the Provider;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• Legal and safety where required by law or to protect rights, safety, and the integrity of the Service;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy;
• At your direction or with your consent when you ask us to share information or otherwise agree;
• Aggregated or de-identified information that cannot reasonably identify you.

A current list of the material service providers we use may be made available on request. Namirasoft is not responsible for the independent practices of the third-party Providers you choose to use.

10. International Transfers

Namirasoft is based in Canada, and your information may be processed in Canada and in other countries where we or our service providers operate. The Providers you choose may process your prompts in their own locations under their own policies. We handle information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy legislation, and we take steps intended to ensure your information remains protected when it is processed in another country. Where required by applicable law, we use appropriate safeguards for such transfers. Because privacy laws differ between countries, information processed in another country may be subject to that country’s laws.

11. Data Security

We use security practices aligned with recognized industry standards to protect information within the Service. These measures may include access controls, authentication protections, encryption in transit, monitoring, logging, and operational safeguards appropriate to the nature of the information processed, and we continually review and strengthen them. Because a prompt is sent to the Provider you choose, it is also subject to that Provider’s security while the Provider handles it. You also help keep your information safe by keeping your Namirasoft Account credentials and tokens confidential, choosing carefully what you include in a prompt, and protecting activity performed under your account.

12. Data Security Incidents and Breach Notification

We maintain procedures to identify, assess, and respond to security incidents involving Personal Information. Where a security incident affecting Personal Information creates a real risk of significant harm, or where notification is otherwise required by applicable law, we will notify affected individuals and the relevant regulators, and keep records of the incident, in accordance with applicable law.

13. Data Retention

We retain your information only for as long as it is necessary for the purposes described in this Policy, including to provide and support the Service and to meet our legal, security, and operational requirements. Namirasoft Inference keeps your Models, Chats, and Interactions, including the prompts and responses, and their usage and cost information, for as long as your Namirasoft Account exists, or as needed to provide the Service, so that your history and usage stay available to you. You can delete a Model you configured. The retention and deletion of your account data overall are governed by Namirasoft Account under the Namirasoft Account Privacy Policy. What a Provider retains of a prompt you sent it is governed by that Provider’s own policy. When your Interactions are removed, or when your records are removed because your Namirasoft Account is deleted, the information is removed from active use and then permanently erased by our automated systems; because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course.

14. Data Integrity and Responsibility

You decide which Models to configure, what to put in a prompt, and which Provider to use, and you are responsible for those choices and for having the right to send what you include. Namirasoft Inference routes your prompt and records the Interaction. The content of a response is produced by the Provider’s model and may be inaccurate or incomplete; you are responsible for reviewing a response before you rely on it, and a response is not professional advice.

15. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. You can view your Models, Chats, and Interactions in the Service at any time, and delete a Model. For other requests, including a request concerning the prompts and responses in your Interactions, contact us and we will handle them in accordance with applicable law, which may include retaining a record where we have a legitimate or legal basis to do so. Because a prompt you sent to a third-party Provider is also held by that Provider, a request concerning what the Provider holds is carried out by that Provider under its own policy. For identity and account rights, use Namirasoft Account.

To make a request, you can contact us through support.namirasoft.com or by email at accounts@namirasoft.com, and to protect your information we may need to verify your identity before we respond, within the timeframes and subject to the exceptions set out in applicable law.

16. Children’s Privacy

The Service is not directed to individuals under 18. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Privacy Policy.

17. Communications

Namirasoft Inference does not send commercial communications; it routes your prompts and records your Interactions. Any account-related messages you receive are sent by applicable Namirasoft Services, such as Namirasoft Account or Namirasoft Notification Sender, under their own terms and your Namirasoft Account notification settings.

18. Cookies and Tracking

The Service uses cookies that are strictly necessary to sign you in and operate it, such as your authentication session managed through Namirasoft Account, together with analytics cookies from Google Analytics that help us understand how it is used. The Namirasoft public websites may additionally use advertising cookies from Google. Google Analytics and Google advertising are operated by Google under its own privacy terms. You can manage cookies through your browser settings and any cookie controls we make available.

19. Accountability and Privacy Contact

Namirasoft is accountable for the Personal Information under its control, including information transferred to service providers for processing on our behalf. We have designated a Privacy Officer who is responsible for our compliance with this Policy and applicable privacy law and who oversees our handling of Personal Information.

Privacy Officer, Namira Software Corporation, British Columbia, Canada. You can reach our Privacy Officer by email at accounts@namirasoft.com or through the Contact Us section.

20. How to Make a Complaint

If you have a concern about how we handle your Personal Information, you may submit a complaint to our Privacy Officer using the contact details above. We will review and respond to your complaint in accordance with our privacy procedures and applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, as applicable.

21. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy at any time to reflect changes in the Service, legal requirements, or security practices. When material changes occur, Namirasoft may notify users through email and/or announcements through the Service or its website, where appropriate or as required by applicable law. Your continued use of Namirasoft Inference after updates are posted constitutes acceptance of the revised Policy. If you do not agree with the updated Policy, you must stop using the Service.

Contact Us

For questions, comments, requests, or concerns regarding this Privacy Policy or information practices relating to Namirasoft Inference, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.