Privacy Policy

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft Account.
• Namirasoft Services: the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, the identity and authentication record this Service maintains for you.
• User: any party that acts through a Namirasoft Account, whether an individual or a Service User (a non-human identity such as an application or AI agent).
• Service User: a non-human identity, such as an application, script, or AI agent, created and managed through Namirasoft Account. It acts under, and is the responsibility of, the account owner or user that created it. Consent, privacy rights, and Personal Information apply to identifiable individuals associated with Accounts, not to Service Users themselves.
• Session: a signed-in connection from a particular device, recorded so you can see and manage where your Account is being used.
• Consent Record: a record of a consent you gave, including the product, the version of the terms and privacy policy you accepted, and when.
• Personal Information: information that identifies, relates to, or can reasonably be linked to an identifiable individual, including you.
• Processing: any operation performed on information, such as collecting, storing, using, or organizing it.

2. Registration, Authentication, and Sessions

You create a Namirasoft Account by registering with your name, email address, country, and a password, and you may add a phone number and date of birth. You can also register or sign in using Google or GitHub; when you do, we receive basic profile information from that provider, such as your name, email address, and profile picture, and we use the provider’s authorization to verify your identity. You can verify your email address and phone number so that we can confirm they belong to you and use them to help secure and recover your Account.

When you sign in, we create a Session for the device you use and issue a secure authentication token that lets the Namirasoft products recognize you without asking for your password again. You can view your active Sessions and sign out of any of them at any time. A Session may act on behalf of another Account where you have been authorized to do so; in that case the Session records both the Account acting and the Account it is acting for. Namirasoft Account can also issue a Service User, a non-human identity used for automated access between systems. A Service User signs in with a Service Session and, unlike a person’s session, has no access on its own; it can act only where it has been granted access through Namirasoft Access.

3. Information We Collect

To provide the Service, Namirasoft Account processes:

• Identity information you provide, including your first and last name, email address, phone number, country, date of birth where you provide it, and a profile picture where you add one.
• Your password, which you choose when you register with email, and which we protect as described in section 11. If you register with Google or GitHub, we do not create a password and instead rely on that provider to authenticate you.
• Verification status, such as whether your email address and phone number have been verified.
• Account status, such as whether your Account is active, verified, in good standing, or restricted, together with the reason where one applies.
• Session information for each signed in device, including the device name, operating system, IP address, and the general location (continent, country, and, where available, city) derived from it.
• Consent Records, including the product, the version of the Terms of Service and Privacy Policy you accepted, the date, and the IP address and general location at the time.
• Notification settings, which record your preferences for the notifications each Namirasoft product may send you.
• Organizing details you choose to add, such as categories, tags, and field values you apply to your own record.

4. Information We Do Not Collect

Namirasoft Account does not:

• collect the content you create inside other Namirasoft products, which those products hold under their own policies;
• collect or store your payment card, bank account, or other payment details, which are handled by Namirasoft Payment and its payment provider;
• ask for more identity information than is needed to create and secure your Account;
• use your information to build an advertising profile of you, or sell your Personal Information.

5. Consent and Legal Grounds

Namirasoft generally collects, uses, and discloses your Personal Information with your knowledge and consent, which may be express or implied depending on the sensitivity of the information and the circumstances. When you create a Namirasoft Account, you agree to this Privacy Policy and the Terms of Service, which is how you give your consent to the handling of your Personal Information described here, and you can withdraw it as described in section 6. In some cases, applicable law allows or requires us to handle Personal Information without consent, for example to provide a service you have requested, for security, fraud prevention, technical operation, or legal compliance, or where otherwise permitted or required by law. Where our activities are also subject to laws that use a legal basis framework, such as for users outside Canada, we rely on the appropriate basis for the activity, including performance of a contract, our legitimate interests, consent, and compliance with legal obligations.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out, and it may limit your ability to use parts of the Service or of Namirasoft Services that depend on that information. As part of the Service, Namirasoft Account keeps a Consent Record of the consents you give, including the version of the Terms of Service and Privacy Policy you accepted for each Namirasoft product, along with the date and the general location and device information at the time. This gives both you and us an accurate record of what you agreed to and when, and it lets each product confirm you have accepted its current terms.

7. How We Use Information

We use the information above to: create, secure, and operate your Account; authenticate you and let the Namirasoft products recognize you; verify your email address and phone number; manage your Sessions and let you sign out of devices; record and honor your consents and notification settings; protect the Service and the ecosystem against fraud, abuse, and unauthorized access; communicate with you about your Account; comply with our legal obligations; and diagnose problems and improve the reliability of the Service. We do not use your information for advertising, and we do not sell it.

8. Automated Decision-Making

Some decisions about your Account may involve automated processing, including checks related to account approval, verification, security, and the prevention of fraud, abuse, and other prohibited activity. These checks help us protect you, other users, and the ecosystem. Where a decision produces a legal or similarly significant effect about you, such as declining, restricting, or suspending an Account, you can request review by a person, share your point of view, and contest the decision by contacting us. We do not use automated processing to evaluate your personal characteristics for advertising or for profiling unrelated to the security and integrity of your Account.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• Within Namirasoft Services to confirm your identity to the Namirasoft products you use, so they can recognize you and apply your settings, sharing only what each product needs to authenticate you;
• With sign in providers such as Google or GitHub when you choose to register or sign in through them, including information exchanged as necessary to authenticate you, under their own terms and privacy policies;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• Legal and safety where required by law or to protect rights, safety, and the integrity of the Service;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy;
• At your direction or with your consent when you ask us to share information or otherwise agree;
• Aggregated or de-identified information that cannot reasonably identify you.

10. International Transfers

Namirasoft is based in Canada, and your information may be processed in Canada and in other countries where we or our service providers operate. We handle information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy legislation, and we take steps intended to ensure your information remains protected when it is processed in another country. Where required by applicable law, we use appropriate safeguards for such transfers. Because privacy laws differ between countries, information processed in another country may be subject to that country’s laws.

11. Security Commitment

Namirasoft maintains administrative, technical, and organizational measures to protect Personal Information within the Service against unauthorized access, disclosure, alteration, misuse, loss, or destruction. These measures may include access controls, authentication protections, encryption in transit, monitoring, logging, and operational safeguards appropriate to the nature of the information processed, and we continually review and strengthen them. Your password is protected by these measures and is used only to authenticate you. You also help keep your Account safe by choosing a strong password, keeping your credentials and authentication tokens confidential, verifying your email and phone, and signing out of Sessions you no longer use.

We maintain procedures to identify, assess, and respond to security incidents involving Personal Information. Where a security incident affecting Personal Information creates a real risk of significant harm, or where notification is otherwise required by applicable law, we will notify affected individuals and the relevant regulators, and keep records of the incident, in accordance with applicable law.

12. Data Retention

We retain your information only for as long as it is necessary for the purposes described in this Policy, including to provide and support the Service and to meet our legal, security, and operational requirements. Namirasoft Account keeps your identity information, Sessions, Consent Records, and settings for as long as your Account exists, so that you can sign in and use Namirasoft Services. When you request deletion of your Account, your Account is scheduled for deletion and enters a grace period during which you can cancel the request and restore your Account. After the grace period ends, your Account and its information are removed from active use and scheduled for permanent erasure by our automated systems. Because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course. We retain certain information for as long as necessary to comply with applicable law and for legitimate business, security, and record-keeping purposes, such as records we are required to keep, and each Namirasoft product retains what belongs to it under its own policy.

13. Data Integrity and Responsibility

You are responsible for the accuracy of the identity information you provide and for keeping it up to date, which you can do at any time in your Account. Namirasoft is responsible for handling that information to authenticate you and operate the Service, and for keeping it secure. Where you sign in through Google or GitHub, the accuracy of the profile information they provide is governed by your relationship with that provider.

14. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. You can exercise many of these directly in your Account: you can view and update your profile, manage your notification settings, review and revoke your Sessions, and request deletion of your Account. For anything else, contact us and we will handle your request in accordance with applicable law, which may include retaining a record where we have a legitimate or legal basis to do so. Because your Account authenticates you across Namirasoft Services, a request concerning information a particular product holds is carried out by that product; where appropriate we will coordinate the request.

To make a request, contact us using the options in the Contact Us section at the bottom of this page. To protect your information, we may need to verify your identity before we respond, within the timeframes and subject to the exceptions set out in applicable law.

15. Children’s Privacy

The Service is not directed to individuals under 18, and we do not knowingly create Accounts for or collect Personal Information from people under 18. If we learn that an Account belongs to a person under 18, we will take appropriate steps to address it, which may include closing the Account and deleting its information. If you believe a person under 18 has created an Account, please contact us.

16. Communications

We send you messages that are necessary to operate your Account, such as email and phone verification, security alerts, password resets, and important notices about your Account or these policies. You can also receive notifications from individual Namirasoft products according to the notification settings recorded in your Account, which you can manage at any time. We send these messages to the verified email address or phone number on your Account, the contact details you provided and verified. Where the law requires your consent to send commercial messages, we rely on it and you can withdraw it, and every commercial message includes a way to unsubscribe. Certain service and security messages are necessary to provide the Service and are sent regardless of your marketing preferences.

17. Cookies and Tracking

The Service uses cookies that are strictly necessary to sign you in and keep you signed in, without which it cannot work, together with Google Analytics cookies that help us understand how it is used. Google Analytics is operated by Google under its own privacy terms. You can manage cookies through your browser settings; blocking strictly necessary cookies will prevent you from signing in.

18. Accountability and Privacy Contact

Namirasoft is responsible for the Personal Information under its control and takes steps to ensure that such information is handled in accordance with this Privacy Policy and applicable privacy laws. Namirasoft has designated a person accountable for its compliance with this Privacy Policy, and their identity is available on request.

Questions, requests, or concerns regarding Namirasoft’s privacy practices or the handling of Personal Information may be submitted using the contact options in the Contact Us section at the bottom of this page.

19. How to Make a Complaint

If you have a concern about how we handle your Personal Information, you may submit a complaint using the contact options in the Contact Us section at the bottom of this page. We will review and respond to your complaint in accordance with our privacy procedures and applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, as applicable.

20. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy from time to time to reflect changes in the Service, our practices, or legal requirements. When we make changes, we revise the effective date and post the updated Policy here. For minor or clarifying updates, your continued use of the Service after the updated Policy is posted indicates your acceptance of it. Where a change materially affects how we collect, use, or disclose your Personal Information, we will show you what has changed and ask you to review and agree to the updated Privacy Policy and Terms of Service before you continue using the Service. If you do not agree with an updated Policy, you may stop using the Service and request deletion of your Account.

Contact Us

For questions, comments, requests, or concerns regarding this Privacy Policy or information practices relating to Namirasoft Account, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.