Privacy Policy

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft Infra, including its console and the agent you install on your servers.
• Namirasoft Services: the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you and governs identity across Namirasoft Services.
• Project and Environment: the containers you create to organize your resources by purpose and by deployment stage.
• Resource: a piece of infrastructure you connect, such as a server, a cloud account, a Kubernetes cluster, a container, a database, a cache, a messaging system, or a streaming platform.
• Agent: the software you install on a server so that Namirasoft Infra can collect operational information about it.
• Operational Data: the technical and operational information Namirasoft Infra collects about your Resources to monitor them, described in section 3.
• Workspace: a grouping of products and data, created and managed in Namirasoft Workspace, used to organize your infrastructure.
• Personal Information: information that identifies, relates to, or can reasonably be linked to an identifiable individual, including you.
• Processing: any operation performed on information, such as collecting, storing, analyzing, or organizing it.

2. Namirasoft Account

Access to Namirasoft Infra requires a Namirasoft Account. You register and sign in through Namirasoft Account, which authenticates your identity. Your identity, login, device and network details, and any other personal information associated with your Namirasoft Account are collected and handled by Namirasoft Account under the Namirasoft Account Privacy Policy, not by this Service. Namirasoft Account also issues any Service User you use, a non-human identity such as an application or AI agent for automated access, which is created and handled under that same policy. Namirasoft Account establishes these identities, while the access that lets another user or a Service User act in Namirasoft Infra is granted and managed through Namirasoft Access and handled under the Namirasoft Access Privacy Policy.

3. Information We Collect

To provide the Service, Namirasoft Infra processes:

• Account identifiers received from Namirasoft Account, used to associate your infrastructure with you and show you your own Resources.
• The structure you create, meaning your projects, environments, and the Resources you connect, each with its name, type, and settings, together with the Workspace it belongs to and any categories, tags, or field values you add.
• Operational Data from your Resources. For a server, this is its profile, such as its public and private addresses, operating system, and hardware, what is running on it, and how busy its processor, memory, disk, and network are. For a database or another service, it is technical detail such as the version, the engine, and the structure. The Service also records when each Resource was last online and last seen. Collection stays at this operational level; it is not meant to reach the content of your files, databases, or workloads, though names and identifiers from your environment can appear in it.
• Monitoring information, meaning the health checks, metrics, and alerts you set up, their schedules, and their outcomes, including the incidents recorded when something fails. A health check also keeps the details you type into it so it can run, such as the address it calls, any headers or body it sends, or the query it runs; where a credential field is offered, use it, because a credential is kept in Namirasoft Credential and referenced rather than stored with the check.

How collection happens. You connect a server by installing the Namirasoft Infra Agent on it, following the steps on the How It Works page. What matters for your privacy is the direction of the connection. The Agent reaches outward from your server to Namirasoft, identifies itself with a token issued for that server, and sends the Operational Data described above, meaning the server’s profile, what is running on it, its resource usage, and its heartbeat. Namirasoft never signs in to your server and holds no key or password for it, and nothing reaches the Service except what the Agent sends. Other Resources are monitored through the servers and clusters you have already connected, or through a connection you set up for them. The Agent does not run commands on your server by itself; where another Namirasoft Service, such as Namirasoft Expert, works through this connection, that happens only where you enable it, under its own terms and privacy policy. You can stop or remove the Agent at any time, which ends the collection, and logs from your Resources are retained through Namirasoft Log under the retention you set.

Information about others. The information the Agent collects is about your systems rather than about people. Your logs are different, because what goes into them is decided by your own applications; if your systems record details such as the addresses or usernames of the people who use them, those details arrive in the logs you retain through Namirasoft Log. You are responsible for what your systems record and for having the right to collect it, and where a person asks to exercise a right over information in your Operational Data or logs, you are responsible for it as the operator of those systems, and we will handle any request we receive in accordance with applicable law.

4. Information We Do Not Collect

Namirasoft Infra does not:

• collect your Namirasoft Account password or sign-in credentials, which are handled by Namirasoft Account;
• store the credentials or secrets you keep for connecting to your Resources, such as keys, passwords, certificates, and configuration files, which live in Namirasoft Credential and Namirasoft Secret and are only referenced here. The exception is the details you type directly into a health check, such as a header or a query, which are stored with that check as described in section 3;
• collect the content of your files, databases, or workloads; it collects operational and technical information to monitor your Resources;
• use your infrastructure information for advertising, or sell it.

5. Consent and Legal Grounds

Namirasoft generally collects, uses, and discloses your Personal Information with your knowledge and consent, which may be express or implied depending on the sensitivity of the information and the circumstances. When you first use Namirasoft Infra, you agree to this Privacy Policy and the Terms of Service, which is how you give your consent to the handling of your Personal Information described here, and you can withdraw it as described in section 6. In some cases, applicable law allows or requires us to handle Personal Information without consent, for example to provide a service you have requested, for security, fraud prevention, technical operation, or legal compliance, or where otherwise permitted or required by law. Where our activities are also subject to laws that use a legal basis framework, such as for users outside Canada, we rely on the appropriate basis for the activity, including performance of a contract, our legitimate interests, consent, and compliance with legal obligations.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out, and it may limit your ability to use parts of the Service that depend on that information. You can manage your identity and related consents through Namirasoft Account.

7. How We Use Information

We use the information above to: monitor the Resources you connect; collect and display Operational Data so you can see the state of your infrastructure; run the health checks you set up, alert you when something needs attention, and record the outcomes; where you enable it, deliver structured Operational Data to other Namirasoft Services, such as Namirasoft Expert, for analysis; maintain the security and integrity of the Service; and diagnose problems and improve its reliability. We do not use your infrastructure information for advertising.

8. Automated Decision-Making

Namirasoft Infra runs the health checks you set up, records their outcomes, and raises an alert when a condition you defined is met. These checks follow your configuration; the alerts they raise are operational signals for you, not decisions that produce legal or similarly significant effects about you, and the Service does not profile you or take automated actions on your behalf.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• Within Namirasoft Services so the Service can use the credentials you keep in Namirasoft Credential where a connection needs them, retain logs through Namirasoft Log, schedule collection through Namirasoft Scheduler, deliver notifications through Namirasoft Notification Sender, and, where you enable it, provide Operational Data to other Namirasoft Services, such as Namirasoft Expert;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• Legal and safety where required by law or to protect rights, safety, and the integrity of the Service;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy;
• At your direction or with your consent when you ask us to share information or otherwise agree;
• Aggregated or de-identified information that cannot reasonably identify you.

10. International Transfers

Namirasoft is based in Canada, and your information may be processed in Canada and in other countries where we or our service providers operate. We handle information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy legislation, and we take steps intended to ensure your information remains protected when it is processed in another country. Where required by applicable law, we use appropriate safeguards for such transfers. Because privacy laws differ between countries, information processed in another country may be subject to that country’s laws.

11. Security Commitment

Namirasoft maintains administrative, technical, and organizational measures to protect Personal Information within the Service against unauthorized access, disclosure, alteration, misuse, loss, or destruction. These measures may include access controls, authentication protections, encryption in transit, monitoring, logging, and operational safeguards appropriate to the nature of the information processed, and we continually review and strengthen them. Because the credentials and secrets used to connect to your Resources are held in Namirasoft Credential and Namirasoft Secret rather than by this Service, they are protected there. You also help keep your information safe by granting each connection only the access it needs, keeping your Namirasoft Account credentials and tokens confidential, and protecting activity performed under your account.

We maintain procedures to identify, assess, and respond to security incidents involving Personal Information. Where a security incident affecting Personal Information creates a real risk of significant harm, or where notification is otherwise required by applicable law, we will notify affected individuals and the relevant regulators, and keep records of the incident, in accordance with applicable law.

12. Data Retention

We retain your information only for as long as it is necessary for the purposes described in this Policy, including to provide and support the Service and to meet our legal, security, and operational requirements. Namirasoft Infra keeps your infrastructure definitions for as long as your Namirasoft Account exists, or as needed to provide the Service. Collected data is kept for the periods you set. You choose how long metrics are retained for a Resource and how long a monitor keeps its check results, and logs are kept for the retention you set through Namirasoft Log. You can disconnect a Resource and delete your projects, environments, and Resources at any time. The retention and deletion of your account data overall are governed by Namirasoft Account under the Namirasoft Account Privacy Policy. When you delete a Resource or its data, or when your records are removed because your Namirasoft Account is deleted, the information is removed from active use and then permanently erased by our automated systems; because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course.

13. Data Integrity and Responsibility

You decide which Resources to connect and what to monitor, and you are responsible for those choices, including being authorized to connect the Resources and to install the Agent on your servers. Namirasoft Infra collects and displays Operational Data as reported by your Resources and the Agent, and it does not change your systems through this monitoring. Where you enable an action beyond monitoring, such as analysis by Namirasoft Expert, that is governed by that product’s own terms. Your cloud providers and the other services your Resources run on are separate companies, and their handling of your accounts and systems is governed by their own terms and privacy policies.

14. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. You can view, edit, disconnect, and delete your projects, environments, and Resources in the Service at any time. For other requests, contact us and we will handle them in accordance with applicable law, which may include retaining a record where we have a legitimate or legal basis to do so. Because the credentials are held in Namirasoft Credential and your logs in Namirasoft Log, requests concerning those are carried out by the responsible Service, and where appropriate we will coordinate the request. For identity and account rights, use Namirasoft Account.

To make a request, contact us using the options in the Contact Us section at the bottom of this page. To protect your information, we may need to verify your identity before we respond, within the timeframes and subject to the exceptions set out in applicable law.

15. Children’s Privacy

The Service is not directed to individuals under 18. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Privacy Policy.

16. Communications

When a monitor or alert detects a condition, the notification is delivered to you through Namirasoft Notification Sender, using the destination you choose, and the applicable Sender products, under their own terms and your Namirasoft Account notification settings. Namirasoft Infra itself does not deliver these notifications. Any other account-related message from us is sent to the verified email address on your Namirasoft Account, the address you signed up with and verified there.

17. Cookies and Tracking

The Service uses cookies that are strictly necessary to sign you in and operate it, such as the cookies used to maintain your authenticated session, together with Google Analytics cookies that help us understand how it is used. Google Analytics is operated by Google under its own privacy terms. You can manage cookies through your browser settings.

18. Accountability and Privacy Contact

Namirasoft is responsible for the Personal Information under its control and takes steps to ensure that such information is handled in accordance with this Privacy Policy and applicable privacy laws. Namirasoft has designated a person accountable for its compliance with this Privacy Policy, and their identity is available on request.

Questions, requests, or concerns regarding Namirasoft’s privacy practices or the handling of Personal Information may be submitted using the contact options in the Contact Us section at the bottom of this page.

19. How to Make a Complaint

If you have a concern about how we handle your Personal Information, you may submit a complaint using the contact options in the Contact Us section at the bottom of this page. We will review and respond to your complaint in accordance with our privacy procedures and applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, as applicable.

20. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy from time to time to reflect changes in the Service, our practices, or legal requirements. When we make changes, we revise the effective date and post the updated Policy here. For minor or clarifying updates, your continued use of the Service after the updated Policy is posted indicates your acceptance of it. Where a change materially affects how we collect, use, or disclose your Personal Information, we will show you what has changed and ask you to review and agree to the updated Privacy Policy and Terms of Service before you continue using the Service. If you do not agree with an updated Policy, you may stop using the Service and request deletion of your Account.

Contact Us

For questions, comments, requests, or concerns regarding this Privacy Policy or information practices relating to Namirasoft Infra, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.