Privacy Policy

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft Infra, including its console and the agent you install on your servers.
• Namirasoft Services: the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you and governs identity across Namirasoft Services.
• Project and Environment: the containers you create to organize your resources by purpose and by deployment stage.
• Resource: a piece of infrastructure you connect, such as a server, cloud account, Kubernetes cluster, container, database, cache, messaging, or streaming service.
• Agent: the software you install on a server so that Namirasoft Infra can collect operational information about it.
• Operational Data: the technical and operational information Namirasoft Infra collects about your Resources to monitor them, described in section 3.
• Workspace: a grouping of products and data, created and managed in Namirasoft Workspace, used to organize your infrastructure.
• Personal Information: information that identifies, relates to, or can reasonably be linked to an identifiable individual, including you.
• Processing: any operation performed on information, such as collecting, storing, analyzing, or organizing it.

2. Namirasoft Account

Access to Namirasoft Infra requires a Namirasoft Account. You register and sign in through Namirasoft Account, which authenticates your identity. Your identity, login, device and network details, and any other personal information associated with your Namirasoft Account are collected and handled by Namirasoft Account under the Namirasoft Account Privacy Policy, not by this Service. For this Service, this Privacy Policy controls; for identity and authentication, the Namirasoft Account Privacy Policy controls.

3. Information We Collect

To provide the Service, Namirasoft Infra processes:

• Account identifiers received from Namirasoft Account, used to associate your infrastructure with you and show you your own Resources.
• Infrastructure definitions you create, including your projects, environments, and the Resources you connect, with their names, types, and connection settings, together with references to the credentials in Namirasoft Credential and secrets in Namirasoft Secret, the Workspace, and any categories, tags, or field values you add.
• Operational Data collected from your Resources through the Agent and the connections you configure, which may include a server’s public and private IP addresses, operating system, distribution, version, and architecture, its processor, memory, and disk details, the applications, services, and containers running on it, resource usage such as processor, memory, and disk usage, and, for databases and other services, technical details such as version, engine, and structure.
• Monitoring and alerting information, including the health checks, monitors, and alerts you configure, their schedules, and their results, such as whether a check passed and the incidents recorded.

How Operational Data is collected. When you connect a Resource, Namirasoft Infra collects Operational Data about it to monitor it, through the Agent you install on a server or through the connection you configure. It collects technical and operational information for monitoring; it is not intended to collect the content of your files, databases, or workloads, though technical information such as names and identifiers may appear in what is collected. The credentials used to connect are held in Namirasoft Credential and Namirasoft Secret and referenced by the Service, not held here. Logs from your Resources are retained through Namirasoft Log under the retention you set.

4. Information We Do Not Collect

Because of how the Service is built, Namirasoft Infra does not:

• collect your Namirasoft Account password or sign-in credentials, which are handled by Namirasoft Account;
• store the credentials or secrets used to connect to your Resources, such as keys, passwords, certificates, and configuration files; these are held in Namirasoft Credential and Namirasoft Secret and referenced;
• collect the content of your files, databases, or workloads; it collects operational and technical information to monitor your Resources;
• use your infrastructure information for advertising, or sell it.

5. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing Personal Information, we rely on: performance of our agreement to provide the Service; our legitimate interests in operating and securing the Service and monitoring your infrastructure as you configure; compliance with legal obligations; and your consent where it is required.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out, and it may limit your ability to use parts of the Service that depend on that information. You can manage your identity and related consents through Namirasoft Account.

7. How We Use Information

We use the information above solely to: connect to and monitor the Resources you configure; collect and display Operational Data so you can see the state of your infrastructure; run the health checks and alerts you set up and record their results; where you enable it, deliver structured Operational Data to Namirasoft Expert for analysis; maintain the security and integrity of the Service; and diagnose problems and improve its reliability. We do not use your infrastructure information for advertising.

8. Automated Decision-Making

Namirasoft Infra runs the monitors and alerts you configure and records their results, and it may raise an alert when a condition you set is met. These checks follow your configuration; the alerts they raise are operational signals for you, not decisions that produce legal or similarly significant effects about you, and the Service does not profile you or take automated actions on your behalf.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• Within Namirasoft Services so the Service can connect using Namirasoft Credential, retain logs through Namirasoft Log, schedule collection through Namirasoft Scheduler, deliver notifications through Namirasoft Notification Sender, and, where you enable it, provide Operational Data to Namirasoft Expert;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• Legal and safety where required by law or to protect rights, safety, and the integrity of the Service;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy;
• At your direction or with your consent when you ask us to share information or otherwise agree;
• Aggregated or de-identified information that cannot reasonably identify you.

A current list of the material service providers we use may be made available on request.

10. International Transfers

Namirasoft is based in Canada, and your information may be processed in Canada and in other countries where we or our service providers operate. We handle information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy legislation, and we take steps intended to ensure your information remains protected when it is processed in another country. Where required by applicable law, we use appropriate safeguards for such transfers. Because privacy laws differ between countries, we cannot guarantee that any particular foreign legal standard will apply, and information processed in another country may be subject to that country’s laws.

11. Data Security

We use security practices aligned with recognized industry standards to protect information within the Service. These measures may include access controls, authentication protections, encryption in transit, monitoring, logging, and operational safeguards appropriate to the nature of the information processed, and we continually review and strengthen them. Because the credentials and secrets used to connect to your Resources are held in Namirasoft Credential and Namirasoft Secret rather than by this Service, they are protected there. You also help keep your information safe by granting each connection only the access it needs, keeping your Namirasoft Account credentials and tokens confidential, and protecting activity performed under your account.

12. Data Retention

Namirasoft Infra keeps your infrastructure definitions and the Operational Data and results it collects for as long as your Namirasoft Account exists, or as needed to provide the Service, and logs are kept for the retention you set through Namirasoft Log. You can disconnect a Resource and delete your projects, environments, and Resources at any time. The retention and deletion of your account data overall are governed by Namirasoft Account under the Namirasoft Account Privacy Policy. When you delete a Resource or its data, or when your records are removed because your Namirasoft Account is deleted, the information is removed from active use and then permanently erased by our automated systems; because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course.

13. Data Integrity and Responsibility

You decide which Resources to connect and what to monitor, and you are responsible for those choices, including being authorized to connect the Resources and to install the Agent on your servers. Namirasoft Infra collects and displays Operational Data as reported by your Resources and the Agent, and it does not change your systems through this monitoring. Where you enable an action beyond monitoring, such as analysis by Namirasoft Expert, that is governed by that product’s own terms.

14. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. You can view, edit, disconnect, and delete your projects, environments, and Resources in the Service at any time. For other requests, contact us and we will handle them in accordance with applicable law, which may include retaining a record where we have a legitimate or legal basis to do so. Because the credentials are held in Namirasoft Credential and your logs in Namirasoft Log, requests concerning those are carried out by the responsible Service, and where appropriate we will coordinate the request. For identity and account rights, use Namirasoft Account.

15. Children’s Privacy

The Service is not directed to individuals under 18. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Privacy Policy.

16. Communications

When a monitor or alert detects a condition, the notification is delivered to you through Namirasoft Notification Sender, using the destination you choose, and the applicable Sender products, under their own terms and your Namirasoft Account notification settings. Namirasoft Infra itself does not deliver these notifications. Any other account-related messages you receive are sent by applicable Namirasoft Services, such as Namirasoft Account, under their own terms.

17. Cookies and Tracking

The Service uses cookies that are strictly necessary to sign you in and operate it, such as your authentication session managed through Namirasoft Account, together with analytics cookies from Google Analytics that help us understand how it is used. The Namirasoft public websites may additionally use advertising cookies from Google and a third-party live-chat widget that set their own cookies. Google Analytics and Google advertising are operated by Google under its own privacy terms. You can manage cookies through your browser settings and any cookie controls we make available.

18. Accountability and Privacy Contact

Namirasoft is accountable for the Personal Information under its control and has designated a contact responsible for privacy matters. You can reach this contact for questions, requests, or complaints about your Personal Information.

19. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy at any time to reflect changes in the Service, legal requirements, or security practices. When material changes occur, Namirasoft may notify users through email and/or announcements through the Service or its website, where appropriate or as required by applicable law. Your continued use of Namirasoft Infra after updates are posted constitutes acceptance of the revised Policy. If you do not agree with the updated Policy, you must stop using the Service.

Contact Us

For questions, comments, requests, or concerns regarding this Privacy Policy or information practices relating to Namirasoft Infra, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.