Frequently Asked Questions
Have questions about Namirasoft Infra? This section provides clear and concise answers to help you better understand the service. Whether you’re just getting started or exploring advanced features, these FAQs are here to support your experience.
Home Page FAQs
Learn the basics of Namirasoft Infra.
1. What is Namirasoft Infra?
Namirasoft Infra is a platform for collecting and organizing infrastructure data across your environment so it can be used by Namirasoft Expert to detect problems, understand causes, and support automatic resolution.
2. How does Namirasoft Infra work?
Namirasoft Infra collects real-time system data, structures it, and delivers it to Namirasoft Expert where analysis, insight, and remediation take place. A full technical walkthrough is available on the How it Works page.
3. Is Namirasoft Infra a monitoring tool?
Namirasoft Infra is not just monitoring. It focuses on data collection and organization that powers advanced understanding and automated actions through Namirasoft Expert, rather than only showing dashboards or sending alerts.
4. Can Namirasoft Infra work with an existing monitoring stack?
Yes. Namirasoft Infra can operate alongside existing tools. It does not replace dashboards or alerting platforms but supplements them by feeding structured data to Namirasoft Expert for deeper understanding and automated resolution.
5. What types of data does Namirasoft Infra collect?
Namirasoft Infra collects operational signals such as performance metrics, system behavior information, and infrastructure events that are needed by Namirasoft Expert to detect abnormal patterns.
6. Does using Namirasoft Infra require deep technical skills?
No. The onboarding process is designed to be straightforward, allowing teams to connect services and begin collecting data without extensive setup or custom configuration.
7. How is pricing calculated?
Pricing is based on usage. You only pay for the infrastructure services you connect and monitor. Complete details are available on the Pricing page.
8. Can I start small and scale later?
Yes. You can begin by connecting a single service and expand as your operational needs grow, without requiring long-term commitments.
9. Is my infrastructure data secure?
Yes. Namirasoft Infra follows strict security and data handling practices. Detailed information is available in the Privacy Policy.
10. Where can I learn how to manage settings and options in the console?
Full descriptions of fields, configuration options, and workflows are documented in the Console Guide.
11. How can I get help or request a demo?
You can contact our team directly to Book a Meeting or reach out via the Contact Us form for assistance.
Pricing FAQs
Answers about free resources, billing, and connecting your infrastructure.
1. Is Namirasoft Infra free to use?
Yes. The Free Plan includes a number of resource configurations that can be used at no cost. See the Pricing Table for the included limits.
2. When do I start paying?
You start paying only when you add resources beyond the Free Plan limits, or when you add a resource type that is not included in the Free Plan. See the Pricing Table for the included limits and pricing.
3. What counts as one resource?
A resource is one item configured in Namirasoft Infra, such as a server, database, Kubernetes cluster, metric, monitor, or alert. Each resource is billed according to the pricing shown in the Pricing Table when it exceeds the Free Plan limits.
4. Will my free resources expire?
No. Resources included in the Free Plan remain available at no cost for as long as they stay within the included limits. There is no time limit.
5. Can I remove resources later?
Yes. Resources can be added or removed at any time. Billing adjusts based on the resources configured in your account.
6. Will I get surprise bills?
No. Pricing is shown in the Pricing Table, and charges apply only to resources that exceed the Free Plan limits or are billed from the first resource.
7. Do I need a credit card to start?
No. You can connect infrastructure and use the Free Plan without a credit card.
8. How do I connect infrastructure?
See the How It Works guide for step by step instructions.
9. What happens if I add an additional resource and remove it before the end of the month?
Namirasoft Infra uses usage based billing. If you add a resource beyond the Free Plan and later remove it, you are billed only for the period during which that resource was configured in your account. For example, if an additional server costs $4.99 per month and is removed after 20 days, you are charged only for those 20 days rather than the full monthly amount.
10. Why connect infrastructure before using Namirasoft Expert?
Namirasoft Expert uses the operational data collected by Namirasoft Infra. Connecting infrastructure first provides the data needed for investigation, analysis, and future automation capabilities. See the Namirasoft Expert website for more information.