Terms of Service

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft Inference.
• Namirasoft Services (the ecosystem): the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you across Namirasoft Services.
• Provider: the company whose model produces a response, such as OpenAI, Anthropic, or DeepSeek, or Namirasoft for a model provided by Namirasoft.
• Model: a model you configure in the Service.
• Interaction: a single exchange in which you send a prompt and receive a response.

2. Account Registration

To use Namirasoft Inference you must have an active Namirasoft Account. Your Namirasoft Account authenticates you and associates your Models and Interactions with your account. Registration and identity are governed by the Namirasoft Account Terms of Service and the Namirasoft Account Privacy Policy.

3. Age Requirement

The Service is not intended for individuals under 18 years of age. By using the Service, you represent that you are at least 18 years old. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Terms of Service.

4. Account Security

You are responsible for keeping your Namirasoft Account credentials and tokens confidential and for all activity that occurs under your account, including the prompts you send and the Models you configure. Any use of the Service through your account is considered authorized by you. Report any unauthorized access or suspected misuse promptly through support.namirasoft.com.

5. Description of the Service

• A gateway to models: Namirasoft Inference lets you configure Models from Providers such as OpenAI, Anthropic, and DeepSeek, or from Namirasoft, send prompts, and receive responses.
• Routing and load balancing: You can route requests to a Model or across several Models using the load balancing you set up.
• Usage and limits: The Service tracks your token usage and cost and applies the cost limits you set, which may stop further requests once a limit is reached.
• Keys by reference: A Model uses an API key you keep in Namirasoft Credential; the Service refers to the key rather than holding it.

Namirasoft may provide the Service free of charge or as part of your Namirasoft Services. Any fees, subscriptions, and billing across Namirasoft Services are handled by Namirasoft Payment under its own terms. Amounts charged by a third-party Provider for your use of its model are governed by your arrangement with that Provider and are separate from any fees for the Service.

6. Providers and Third-Party Terms

When you send a prompt, it is processed by the Provider you chose. Where the Provider is a third party such as OpenAI, Anthropic, or DeepSeek, your use of that Provider’s model is also governed by that Provider’s own terms and policies, including how it handles, retains, and may use what you send, and any usage-based charges it applies. You are responsible for complying with the applicable Provider’s terms, for having the right to use the API key you configure, and for the content of the prompts you send. Namirasoft is not affiliated with the third-party Providers, does not control them, and is not responsible for their models, availability, pricing, or practices. Where the Provider is Namirasoft, Namirasoft Squirrel, Namirasoft’s own model service, handles your prompt under its own terms.

7. Acceptable Use

When using the Service, you agree to: use it only for lawful purposes and in compliance with applicable laws and the terms of the Providers you use; not send prompts that are unlawful, infringing, or that you do not have the right to send; not use the Service to generate content that is unlawful or that violates a Provider’s use policies; not attempt to exceed or circumvent the cost limits or other controls; not attempt to access Models, Interactions, or accounts that are not yours; not interfere with, disrupt, or attempt to gain unauthorized access to the Service or its infrastructure; not reverse engineer, decompile, scrape, or use automated means to extract data from the Service, or attempt to discover its source code or underlying structure, except to the extent this restriction is prohibited by law; not conduct security testing without our prior written permission; and report unauthorized access or suspicious activity promptly.

8. AI Output

Responses are produced by a Provider’s model and may be inaccurate, incomplete, outdated, or otherwise unsuitable for your purpose. A response is not professional advice and should not be relied upon as the sole basis for any decision that could cause harm, loss, or a legal, financial, medical, or safety consequence. You are responsible for reviewing and verifying a response before you rely on it and for how you use it. To the extent the law allows one party to be treated as the owner of a response as between you and Namirasoft, Namirasoft does not claim ownership of the responses generated for you; rights in a response, and your ability to use it, may also be affected by the applicable Provider’s terms.

9. Your Content and Data

You are responsible for the prompts and other content you submit and for having the right to submit them. You retain your rights in your prompts, and you grant Namirasoft the right to process and route them, to store your Interactions, and to calculate your usage as needed to provide the Service. The collection, use, storage, retention, and protection of the information handled by this Service, including the storage of your prompts and responses, are governed by the Namirasoft Inference Privacy Policy and, for identity and authentication, the Namirasoft Account Privacy Policy.

10. Intellectual Property

The Service, including its software, design, text, and trademarks, is owned by Namirasoft and protected by applicable laws. You retain any rights you may have in the prompts you submit, and Namirasoft does not claim ownership of your underlying business records or data. You may not copy, modify, distribute, or create derivative works from the Service except as expressly permitted. If you send us feedback or suggestions, you grant us a non-exclusive, royalty-free, perpetual license to use them to improve our products, without obligation to you.

11. Third-Party Services

Namirasoft Inference depends on the Providers you choose and interoperates with other Namirasoft products, such as Namirasoft Credential for the API keys it references, each governed by its own terms. The third-party Providers are governed by their own terms, and Namirasoft is not responsible for their practices. If you separately access a service outside the Namirasoft ecosystem, that service is governed by its own terms.

12. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. Namirasoft works to keep the Service reliable and available, and to the extent permitted by law it is provided without a warranty that it will be uninterrupted or error free, that a Provider will be available, or that any response will be accurate, complete, or fit for your purpose. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

13. Limitation of Liability

To the maximum extent permitted by law, Namirasoft and its personnel will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, profits, revenue, or goodwill, arising from or related to your use of or inability to use the Service, including any response you relied on, any charge applied by a Provider, or any act of a Provider, even if advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability for any claim relating to the Service will not exceed the total amount you paid us for the Service in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of these limitations may not apply to you, and in those cases our liability is limited to the smallest amount permitted by law.

14. Consumer Rights

Nothing in these Terms limits, excludes, or modifies any right or remedy you may have under applicable consumer protection law that cannot legally be limited, excluded, or modified. Where such law applies, the disclaimers and limitations above apply only to the extent permitted by that law.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Namirasoft and its personnel from any claims, damages, liabilities, and reasonable expenses arising out of your use of the Service, the prompts you send and the use you make of responses, your violation of these Terms or of a Provider’s terms, or your violation of applicable law or the rights of a third party. This section does not apply to the extent a claim results from Namirasoft’s own conduct.

16. Suspension and Termination

We may suspend or terminate your access to the Service if you violate these Terms or a Provider’s terms, or use the Service in a way that risks harm to others or to the ecosystem. We may also suspend access temporarily, with or without notice, to protect the security and integrity of the Service, its users, or the ecosystem, including where your account appears compromised or shows suspicious activity. Where reasonable and lawful, we will provide notice. You may stop using the Service at any time. Provisions that by their nature should survive termination will continue to apply.

17. Modifications to the Service

We may change, improve, or discontinue features of the Service over time, including the Providers and models available. Where a change materially reduces core functionality, we will make reasonable efforts to provide notice through Namirasoft Services.

18. Export and Sanctions Compliance

You represent that you are not located in, and will not use the Service from, a country or region subject to comprehensive sanctions, and that you are not a person with whom dealings are prohibited under applicable Canadian or United States trade and sanctions laws. You agree to comply with all applicable export control and sanctions laws in your use of the Service, including those that may apply to the models and content you use.

19. Dispute Resolution and Governing Law

Before starting any formal proceeding, you agree to first contact us at accounts@namirasoft.com and attempt in good faith to resolve the dispute informally for at least thirty days. These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict of laws principles. You and Namirasoft agree to the exclusive jurisdiction of the courts located in British Columbia, Canada, for any dispute not resolved informally. Nothing in this section prevents you from bringing a claim in a small claims court or a consumer tribunal where applicable law gives you that right.

20. Force Majeure

Namirasoft is not liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, outages, network or infrastructure failures, acts of government, labor disruptions, or the unavailability of a Provider.

21. Assignment

You may not assign or transfer these Terms without our prior written consent. Namirasoft may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their permitted successors.

22. Entire Agreement

These Terms, together with the Namirasoft Account Terms of Service and any documents they reference, form the entire agreement between you and Namirasoft regarding the Service, and supersede any prior agreements on that subject.

23. No Waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later.

24. Severability

If any provision of these Terms is found to be unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

25. Notices

We may provide notices to you through the Service, through Namirasoft Account, or by email to the address associated with your account. You may send notices to us at accounts@namirasoft.com.

26. Survival

Sections relating to Providers and third-party terms, AI output, your content and data, intellectual property, disclaimers, limitation of liability, consumer rights, indemnification, dispute resolution, and any other provisions that by their nature should survive, will survive termination of these Terms.

27. Changes to These Terms

Namirasoft may update these Terms at any time to reflect changes in the Service, legal requirements, or security practices. When material changes occur, Namirasoft may notify users through email and/or announcements through the Service or its website, where appropriate or as required by applicable law. Your continued use of Namirasoft Inference after updates are posted constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service.

Contact Us

For questions, comments, or concerns regarding these Terms or your use of Namirasoft Inference, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.