Terms of Service

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft Expert.
• Namirasoft Services (the ecosystem): the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you across Namirasoft Services.
• Agent: the assistant you configure to carry out investigations.
• Connected Infrastructure: the servers and services you connect through Namirasoft Infra for Namirasoft Expert to examine.
• Output: the analysis, suggestions, and results the Service produces.

2. Account Registration

To use Namirasoft Expert you must have an active Namirasoft Account. Your Namirasoft Account authenticates you and associates your work with your account. Registration and identity are governed by the Namirasoft Account Terms of Service and the Namirasoft Account Privacy Policy.

3. Age Requirement

The Service is not intended for individuals under 18 years of age. By using the Service, you represent that you are at least 18 years old. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Terms of Service.

4. Account Security

You are responsible for keeping your Namirasoft Account credentials and tokens confidential and for all activity that occurs under your account, including the investigations you run and the operations you approve. Any use of the Service through your account is considered authorized by you. Report any unauthorized access or suspected misuse promptly through support.namirasoft.com.

5. Description of the Service

• Investigate your infrastructure: Namirasoft Expert examines the infrastructure you connect through Namirasoft Infra, using live operational data, to help you find and resolve issues, whether you ask a question directly or your alerting triggers an investigation.
• Reads by default, changes need approval: The Service reads from your infrastructure to investigate; any operation that would change your systems requires your explicit approval, and every command it runs is shown to you.
• Uses artificial intelligence models: The Service uses models through Namirasoft Inference to analyze what it finds, and you can choose the model and set cost limits.
• You control your work: You configure your Agents, run and review investigations, and manage your history.

Namirasoft may provide the Service as a paid subscription or as part of your Namirasoft Services. Any fees, subscriptions, renewals, and billing are handled by Namirasoft Payment under its own terms, and your use of the models is subject to the pricing and terms described for Namirasoft Inference.

6. Your Infrastructure and Approvals

You are responsible for the infrastructure you connect and for being authorized to connect it and to allow Namirasoft Expert to examine it. The Service reads from your infrastructure to investigate and does not change your systems unless you explicitly approve the operation; you are responsible for reviewing each command and each operation you approve and for its effect on your systems. You should grant the connection only the access it needs, and you remain responsible for the operation, security, and compliance of your own infrastructure. Where you connect your alerting so investigations run automatically, you are responsible for that configuration.

7. Artificial Intelligence Output

The Output is produced with artificial intelligence and may be inaccurate, incomplete, outdated, or otherwise unsuitable for your purpose. It is a suggestion for you to review, not professional advice, and it should not be relied upon as the sole basis for any decision or action that could cause harm, loss, or a legal, financial, or operational consequence. You are responsible for reviewing and verifying the Output and any command before you approve or rely on it, and for the actions you take. As between you and Namirasoft, Namirasoft does not claim ownership of the Output generated for you.

8. No Reliance for Critical Operations

Namirasoft Expert helps you investigate and understand your infrastructure, and it depends on your Connected Infrastructure, the models it uses, and other products. An investigation depends on the connected products and factors outside our control, its Output should be reviewed before you act on it, and you should not rely on the Service as your only means of detection or decision-making. You should not rely on Namirasoft Expert as your only means of operating, monitoring, or protecting your infrastructure, and you remain responsible for maintaining appropriate independent monitoring, controls, and safeguards where a missed, delayed, or incorrect result could cause harm.

9. Acceptable Use

When using the Service, you agree to: use it only for lawful purposes and in compliance with applicable laws and the terms of the models and systems you use; investigate only infrastructure you are authorized to examine; not approve or direct operations you are not authorized to perform; not use the Service to access systems or data you are not authorized to; not attempt to exceed or circumvent the cost limits or other controls; not attempt to access work or accounts that are not yours; not interfere with, disrupt, or attempt to gain unauthorized access to the Service or its infrastructure; not reverse engineer, decompile, scrape, or use automated means to extract data from the Service, or attempt to discover its source code or underlying structure, except to the extent this restriction is prohibited by law; not conduct security testing without our prior written permission; and report unauthorized access or suspicious activity promptly.

10. Your Content and Data

You are responsible for the questions and information you provide and for the infrastructure you connect. You retain your rights in your questions and your data, and you grant Namirasoft the right to process them, to read operational data from your Connected Infrastructure, to send the relevant information to a model, to store your Chats, Runs, and results, and to calculate your usage, as needed to provide the Service. The collection, use, storage, retention, and protection of the information handled by this Service, including the operational data it reads and the questions and results it stores, are governed by the Namirasoft Expert Privacy Policy, and, for the infrastructure connection and for identity and authentication, by the Namirasoft Infra Privacy Policy and the Namirasoft Account Privacy Policy.

11. Intellectual Property

The Service, including its software, design, text, and trademarks, is owned by Namirasoft and protected by applicable laws. You retain any rights you may have in the questions you submit, and Namirasoft does not claim ownership of your underlying business records or data. You may not copy, modify, distribute, or create derivative works from the Service except as expressly permitted. If you send us feedback or suggestions, you grant us a non-exclusive, royalty-free, perpetual license to use them to improve our products, without obligation to you.

12. Third-Party Services

Namirasoft Expert relies on other Namirasoft products, including Namirasoft Infra for the infrastructure connection and Namirasoft Inference for the models, each governed by its own terms, and on the third-party model providers you choose, which are governed by their own terms. Namirasoft is not responsible for the independent practices of those providers. Your Connected Infrastructure is operated by you or by third parties under their own terms. If you separately access a service outside the Namirasoft ecosystem, that service is governed by its own terms.

13. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. Namirasoft works to keep the Service reliable and available, and to the extent permitted by law it is provided without a warranty that it will be uninterrupted or error free, that a model will be available, or that any Output will be accurate, complete, or fit for your purpose. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

14. Limitation of Liability

To the maximum extent permitted by law, Namirasoft and its personnel will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, profits, revenue, or goodwill, arising from or related to your use of or inability to use the Service, including any Output you relied on, any operation you approved, or any effect on your infrastructure, even if advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability for any claim relating to the Service will not exceed the total amount you paid us for the Service in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of these limitations may not apply to you, and in those cases our liability is limited to the smallest amount permitted by law.

15. Consumer Rights

Nothing in these Terms limits, excludes, or modifies any right or remedy you may have under applicable consumer protection law that cannot legally be limited, excluded, or modified. Where such law applies, the disclaimers and limitations above apply only to the extent permitted by that law.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Namirasoft and its personnel from any claims, damages, liabilities, and reasonable expenses arising out of your use of the Service, the infrastructure you connect and the operations you approve, your violation of these Terms or of a provider’s terms, or your violation of applicable law or the rights of a third party. This section does not apply to the extent a claim results from Namirasoft’s own conduct.

17. Suspension and Termination

We may suspend or terminate your access to the Service if you violate these Terms or use the Service in a way that risks harm to others or to the ecosystem. We may also suspend access temporarily, with or without notice, to protect the security and integrity of the Service, its users, or the ecosystem, including where your account appears compromised or shows suspicious activity. Where reasonable and lawful, we will provide notice. You may stop using the Service and disconnect your infrastructure at any time. Provisions that by their nature should survive termination will continue to apply.

18. Modifications to the Service

We may change, improve, or discontinue features of the Service over time, including the models available. Where a change materially reduces core functionality, we will make reasonable efforts to provide notice through Namirasoft Services.

19. Export and Sanctions Compliance

You represent that you are not located in, and will not use the Service from, a country or region subject to comprehensive sanctions, and that you are not a person with whom dealings are prohibited under applicable Canadian or United States trade and sanctions laws. You agree to comply with all applicable export control and sanctions laws in your use of the Service.

20. Dispute Resolution and Governing Law

Before starting any formal proceeding, you agree to first contact us at accounts@namirasoft.com and attempt in good faith to resolve the dispute informally for at least thirty days. These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict of laws principles. You and Namirasoft agree to the exclusive jurisdiction of the courts located in British Columbia, Canada, for any dispute not resolved informally. Nothing in this section prevents you from bringing a claim in a small claims court or a consumer tribunal where applicable law gives you that right.

21. Force Majeure

Namirasoft is not liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, outages, network or infrastructure failures, acts of government, labor disruptions, or the unavailability of a model provider.

22. Assignment

You may not assign or transfer these Terms without our prior written consent. Namirasoft may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their permitted successors.

23. Entire Agreement

These Terms, together with the Namirasoft Account Terms of Service and any documents they reference, form the entire agreement between you and Namirasoft regarding the Service, and supersede any prior agreements on that subject.

24. No Waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later.

25. Severability

If any provision of these Terms is found to be unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

26. Notices

We may provide notices to you through the Service, through Namirasoft Account, or by email to the address associated with your account. You may send notices to us at accounts@namirasoft.com.

27. Survival

Sections relating to your infrastructure and approvals, artificial intelligence output, no reliance for critical operations, your content and data, intellectual property, disclaimers, limitation of liability, consumer rights, indemnification, dispute resolution, and any other provisions that by their nature should survive, will survive termination of these Terms.

28. Changes to These Terms

Namirasoft may update these Terms at any time to reflect changes in the Service, legal requirements, or security practices. When material changes occur, Namirasoft may notify users through email and/or announcements through the Service or its website, where appropriate or as required by applicable law. Your continued use of Namirasoft Expert after updates are posted constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service.

Contact Us

For questions, comments, or concerns regarding these Terms or your use of Namirasoft Expert, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.