Privacy Policy

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft Expert.
• Namirasoft Services: the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you and governs identity across Namirasoft Services.
• Agent: the assistant you set up to investigate for you, with its settings and the AI model it uses.
• Chat: a conversation you have with an Agent, made up of your questions and its answers.
• Run: a single investigation, from the question you ask or the alert that triggers it to the result the Agent returns.
• Task: a piece of work the Service performs during a Run, such as running a diagnostic command and collecting its output.
• AI model: the model that produces the analysis during an investigation, chosen through Namirasoft Inference.
• Connected Infrastructure: the servers and services you connect through Namirasoft Infra for Namirasoft Expert to examine.
• Workspace: a grouping of products and data, created and managed in Namirasoft Workspace, used to organize your work.
• Personal Information: information that identifies, relates to, or can reasonably be linked to an identifiable individual, including you.
• Processing: any operation performed on information, such as storing, analyzing, or organizing it.

2. Namirasoft Account

Access to Namirasoft Expert requires a Namirasoft Account. You register and sign in through Namirasoft Account, which authenticates your identity. Your identity, login, device and network details, and any other personal information associated with your Namirasoft Account are collected and handled by Namirasoft Account under the Namirasoft Account Privacy Policy, not by this Service. Namirasoft Account also issues any Service User you use, a non-human identity such as an application or AI agent for automated access, which is created and handled under that same policy. Namirasoft Account establishes these identities, while the access that lets another user or a Service User act in Namirasoft Expert is granted and managed through Namirasoft Access and handled under the Namirasoft Access Privacy Policy.

3. Information We Collect

To provide the Service, Namirasoft Expert processes:

• Account identifiers received from Namirasoft Account, used to associate your work with you and show you your own Chats and results.
• Agents you set up, with their settings, the model each one uses, chosen through Namirasoft Inference, the parts of your Connected Infrastructure each is allowed to investigate, and any categories, tags, or field values you add.
• Chats, Runs, and Tasks, including the questions and requests you send, the investigation the Service carries out, the commands it runs and their output, and the analysis and results it returns, so you can review them.
• Operational data from your Connected Infrastructure that the Service reads to investigate, such as metrics, logs, status, and the results of the diagnostic commands it runs.
• Usage information for the AI models used in your investigations, such as token counts and cost, which is measured through Namirasoft Inference and handled under its Privacy Policy.

How Namirasoft Expert works with your systems and models. Your infrastructure is connected in Namirasoft Infra, where you install its agent on your servers, and that connection is handled under the Namirasoft Infra Privacy Policy. Namirasoft Expert investigates through it, reading from your Connected Infrastructure. Its diagnostic commands are read-only, it shows you every command it runs, and it does not change your systems; what you receive is analysis and suggested solutions, which you decide whether to act on. To analyze what it finds, it sends the relevant information, including your questions and the operational data it collects, to an AI model through Namirasoft Inference. Where the model is provided by a third party, that provider processes the information under its own terms, as described in section 9. The credentials used to connect to your infrastructure are held in Namirasoft Credential and Namirasoft Secret and referenced through Namirasoft Infra, not held by this Service.

4. Information We Do Not Collect

Namirasoft Expert does not:

• collect your Namirasoft Account password or sign-in credentials, which are handled by Namirasoft Account;
• store the credentials used to connect to your infrastructure, which are held in Namirasoft Credential and Namirasoft Secret and referenced through Namirasoft Infra;
• change your systems; its diagnostic commands are read-only, and acting on a suggested solution is yours to do;
• use your questions, results, or infrastructure data for advertising, or sell them.

5. Consent and Legal Grounds

Namirasoft generally collects, uses, and discloses your Personal Information with your knowledge and consent, which may be express or implied depending on the sensitivity of the information and the circumstances. When you first use Namirasoft Expert, you agree to this Privacy Policy and the Terms of Service, which is how you give your consent to the handling of your Personal Information described here, and you can withdraw it as described in section 6. In some cases, applicable law allows or requires us to handle Personal Information without consent, for example to provide a service you have requested, for security, fraud prevention, technical operation, or legal compliance, or where otherwise permitted or required by law. Where our activities are also subject to laws that use a legal basis framework, such as for users outside Canada, we rely on the appropriate basis for the activity, including performance of a contract, our legitimate interests, consent, and compliance with legal obligations.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out, and it may limit your ability to use parts of the Service that depend on that information. You can manage your identity and related consents through Namirasoft Account.

7. How We Use Information

We use the information above to: carry out the investigations you request or that your alerting triggers; read operational data from your Connected Infrastructure to analyze it; send the relevant information to an AI model to produce analysis and results; keep a record of your Chats, Runs, and Tasks so you can review them; maintain the security and integrity of the Service; and diagnose problems and improve its reliability. We do not use your questions, results, or infrastructure data for advertising.

8. Automated Decision-Making

Namirasoft Expert uses AI to investigate and to produce analysis and suggestions. It reads from your infrastructure and proposes what it finds; its commands are read-only, it does not change your systems, and its analysis is a suggestion for you to review, not a decision that produces legal or similarly significant effects about you. The Service does not profile you or take automated actions on your behalf beyond the investigations you set up.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• With the AI model you chose through Namirasoft Inference, which receives your questions and the operational data collected for an investigation so it can produce the analysis. The models available to Namirasoft Expert are provided through Namirasoft Inference, and that path, including which model providers receive the content and how they handle it, is governed by the Namirasoft Inference Privacy Policy;
• Within Namirasoft Services so the Service can connect to your infrastructure through Namirasoft Infra, using the credentials in Namirasoft Credential, and operate the Service;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• Legal and safety where required by law or to protect rights, safety, and the integrity of the Service;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy;
• At your direction or with your consent when you ask us to share information or otherwise agree;
• Aggregated or de-identified information that cannot reasonably identify you.

10. International Transfers

Namirasoft is based in Canada, and your information may be processed in Canada and in other countries where we or our service providers operate. The model providers used through Namirasoft Inference may process information in their own locations under their own policies. We handle information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy legislation, and we take steps intended to ensure your information remains protected when it is processed in another country. Where required by applicable law, we use appropriate safeguards for such transfers. Because privacy laws differ between countries, information processed in another country may be subject to that country’s laws.

11. Security Commitment

Namirasoft maintains administrative, technical, and organizational measures to protect Personal Information within the Service against unauthorized access, disclosure, alteration, misuse, loss, or destruction. These measures may include access controls, authentication protections, encryption in transit, monitoring, logging, and operational safeguards appropriate to the nature of the information processed, and we continually review and strengthen them. The connection to your infrastructure is made through Namirasoft Infra and protected as described in its own Privacy Policy, and the credentials used to connect are held in Namirasoft Credential and Namirasoft Secret rather than by this Service. Because the credentials used to connect to your infrastructure are held in Namirasoft Credential and Namirasoft Secret rather than by this Service, they are protected there, and every command Namirasoft Expert runs is shown to you. You also help keep your information safe by granting the connection only the access it needs, reviewing the commands and approvals, choosing carefully what you include in a question, and keeping your Namirasoft Account credentials and tokens confidential.

We maintain procedures to identify, assess, and respond to security incidents involving Personal Information. Where a security incident affecting Personal Information creates a real risk of significant harm, or where notification is otherwise required by applicable law, we will notify affected individuals and the relevant regulators, and keep records of the incident, in accordance with applicable law.

12. Data Retention

We retain your information only for as long as it is necessary for the purposes described in this Policy, including to provide and support the Service and to meet our legal, security, and operational requirements. Namirasoft Expert keeps your Agents, Chats, Runs, Tasks, and their results, including the questions you asked and the analysis returned, for as long as your Namirasoft Account exists, or as needed to provide the Service, so that your history stays available to you. You can delete your Chats and Agents where the Service allows. The retention and deletion of your account data overall are governed by Namirasoft Account under the Namirasoft Account Privacy Policy, and what a third-party model provider retains of what it processed is governed by that provider’s own policy. When your records are removed, or when they are removed because your Namirasoft Account is deleted, the information is removed from active use and then permanently erased by our automated systems; because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course.

13. Data Integrity and Responsibility

You decide what to ask, what infrastructure to connect, and which operations to approve, and you are responsible for those choices. Namirasoft Expert investigates and produces analysis using AI, which may be inaccurate or incomplete; you are responsible for reviewing its analysis and any command before you approve or rely on it, and its analysis is not professional advice. The state and operation of your infrastructure remain your responsibility.

14. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. You can view your Chats, Runs, and results in the Service at any time and delete them where the Service allows. For other requests, contact us and we will handle them in accordance with applicable law, which may include retaining a record where we have a legitimate or legal basis to do so. Because information you sent to a third-party model provider is also held by that provider, and your infrastructure credentials are held in Namirasoft Credential, requests concerning those are carried out by the responsible party, and where appropriate we will coordinate the request. For identity and account rights, use Namirasoft Account.

To make a request, contact us using the options in the Contact Us section at the bottom of this page. To protect your information, we may need to verify your identity before we respond, within the timeframes and subject to the exceptions set out in applicable law.

15. Children’s Privacy

The Service is not directed to individuals under 18. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Privacy Policy.

16. Communications

Namirasoft Expert communicates with you through the Service as it investigates and returns results. Where you connect a topic, its notifications, such as the outcome of an investigation, go to that topic in Namirasoft Notification Sender, which delivers them to the destinations you configured through the applicable Sender products, under their own terms and privacy policies. These notifications follow your configuration, and we do not use those destinations to contact you. When we need to contact you about your account or the services you use, we send the message directly to the verified email address on your Namirasoft Account, the address you signed up with and verified there. These messages are part of providing the Service.

17. Cookies and Tracking

The Service uses cookies that are strictly necessary to sign you in and operate it, such as the cookies used to maintain your authenticated session, together with Google Analytics cookies that help us understand how it is used. Google Analytics is operated by Google under its own privacy terms. You can manage cookies through your browser settings.

18. Accountability and Privacy Contact

Namirasoft is responsible for the Personal Information under its control and takes steps to ensure that such information is handled in accordance with this Privacy Policy and applicable privacy laws. Namirasoft has designated a person accountable for its compliance with this Privacy Policy, and their identity is available on request.

Questions, requests, or concerns regarding Namirasoft’s privacy practices or the handling of Personal Information may be submitted using the contact options in the Contact Us section at the bottom of this page.

19. How to Make a Complaint

If you have a concern about how we handle your Personal Information, you may submit a complaint using the contact options in the Contact Us section at the bottom of this page. We will review and respond to your complaint in accordance with our privacy procedures and applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, as applicable.

20. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy from time to time to reflect changes in the Service, our practices, or legal requirements. When we make changes, we revise the effective date and post the updated Policy here. For minor or clarifying updates, your continued use of the Service after the updated Policy is posted indicates your acceptance of it. Where a change materially affects how we collect, use, or disclose your Personal Information, we will show you what has changed and ask you to review and agree to the updated Privacy Policy and Terms of Service before you continue using the Service. If you do not agree with an updated Policy, you may stop using the Service and request deletion of your Account.

Contact Us

For questions, comments, requests, or concerns regarding this Privacy Policy or information practices relating to Namirasoft Expert, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.