Privacy Policy

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft Content Template.
• Namirasoft Services: the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you and governs identity across Namirasoft Services.
• Template: reusable content that you create, with a name, a format, the content itself, and named parameters that are filled in when the content is produced.
• Parameter: a named placeholder in a Template that is replaced with a value when you produce a finished piece of content.
• Provider: the messaging provider you choose to deliver a produced message by email or SMS.
• Workspace: a grouping of products and data, created and managed in Namirasoft Workspace, used to organize your Templates.
• Personal Information: information that identifies, relates to, or can reasonably be linked to an identifiable individual, including you.
• Processing: any operation performed on information, such as storing, producing, sending, or organizing it.

2. Namirasoft Account

Access to Namirasoft Content Template requires a Namirasoft Account. You register and sign in through Namirasoft Account, which authenticates your identity. Your identity, login, device and network details, and any other personal information associated with your Namirasoft Account are collected and handled by Namirasoft Account under the Namirasoft Account Privacy Policy, not by this Service. Namirasoft Account also issues any Service User you use, a non-human identity such as an application or AI agent for automated access, which is created and handled under that same policy. Namirasoft Account establishes these identities, while the access that lets another user or a Service User act in Namirasoft Content Template is granted and managed through Namirasoft Access and handled under the Namirasoft Access Privacy Policy.

3. Information We Collect

To provide the Service, Namirasoft Content Template processes:

• Account identifiers received from Namirasoft Account, used to associate your Templates with you and show you your own Templates.
• Templates you create, including the name, the format, the content, the parameter definitions, the description, the Workspace the Template belongs to, and any categories, tags, or field values you add to organize them.
• Parameter values you supply to produce content, which are used to fill a Template’s parameters and produce a finished piece of content at the time you request it. These values are used to produce the result and are not stored as part of the Template.
• Send requests, when you choose to send a produced message, including the format and the Provider you select, so the message can be handed to that Provider for delivery.

Information about others. The content and parameters of a Template, the values you fill in, and the recipients you choose to send to are yours to decide, and they may contain Personal Information about other people, such as the names or contact details of the people a message is about or addressed to. You are responsible for the information you include and for having a lawful basis to use it, to include it in your content, and to send messages to the recipients you choose. Where a request concerns Personal Information about another individual contained in your content, you are responsible for it as the person who created and sent it, and we will handle any request we receive as described in section 14.

4. Information We Do Not Collect

Namirasoft Content Template does not:

• collect your Namirasoft Account password or sign-in credentials, which are handled by Namirasoft Account;
• store the parameter values you supply to produce a message as part of your Template, which are used to produce the result at the time you request it;
• deliver messages itself; when you send a produced message, it is delivered by the Provider you choose, which handles the recipient’s details under its own policy;
• use your Templates or content for advertising, or sell them.

5. Consent and Legal Grounds

Namirasoft Content Template stores the reusable templates you create and produces and sends finished content when you choose because you use the Service through your Namirasoft Account. When you first use Namirasoft Content Template, you agree to this Privacy Policy and the Terms of Service, which is how you give your consent to the handling of your Personal Information described here; depending on the information and the circumstances, consent may be express or implied, and you can withdraw it as described in section 6. In some cases, applicable law allows or requires us to handle Personal Information without consent, for example to store your templates and produce and send the content you request, to protect the security and integrity of the Service, or to comply with a legal obligation. Where our activities are also subject to laws that use a legal basis framework, such as for users outside Canada, we rely on the appropriate basis for the activity, including performance of a contract, our legitimate interests, consent, and compliance with legal obligations.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out, and it may limit your ability to use parts of the Service that depend on that information. You can view, edit, and delete your Templates in the Service, and manage your identity and related consents through Namirasoft Account.

7. How We Use Information

We use the information above to: store and organize the Templates you create; produce finished content by filling your Templates with the parameter values you supply; hand a produced message to the Provider you choose for delivery; maintain the security and integrity of the Service; and diagnose and fix problems so the Service runs reliably. We use your Templates and content only to provide these functions to you; we do not use them for advertising or sell them.

8. Automated Decision-Making

Namirasoft Content Template produces content by filling your Templates with the values you supply, according to the parameters you defined. This is a mechanical substitution that you request and control; it does not make decisions that produce legal or similarly significant effects about you, and the Service does not profile you or take automated actions on your behalf.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• With the Provider you choose when you send a produced message, so it can be delivered, under that Provider’s own terms and privacy policy;
• Within Namirasoft Services where needed to operate the Service and apply your Workspace and settings;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• Legal and safety where required by law or to protect rights, safety, and the integrity of the Service;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy;
• At your direction or with your consent when you ask us to share information or otherwise agree;
• Aggregated or de-identified information that cannot reasonably identify you.

10. International Transfers

Namirasoft is based in Canada, and your information may be processed in Canada and in other countries where we or our service providers operate. We handle information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy legislation, and we take steps intended to ensure your information remains protected when it is processed in another country. Where required by applicable law, we use appropriate safeguards for such transfers. Because privacy laws differ between countries, information processed in another country may be subject to that country’s laws.

11. Security Commitment

Namirasoft maintains administrative, technical, and organizational measures to protect Personal Information within the Service against unauthorized access, disclosure, alteration, misuse, loss, or destruction. These measures may include access controls, authentication protections, encryption in transit, monitoring, logging, and operational safeguards appropriate to the nature of the information processed, and we continually review and strengthen them. You also help keep your information safe by keeping your Namirasoft Account credentials and tokens confidential and protecting activity performed under your account.

We maintain procedures to identify, assess, and respond to security incidents involving Personal Information. Where a security incident affecting Personal Information creates a real risk of significant harm, or where notification is otherwise required by applicable law, we will notify affected individuals and the relevant regulators, and keep records of the incident, in accordance with applicable law.

12. Data Retention

We retain your information only for as long as it is necessary for the purposes described in this Policy, including to provide and support the Service and to meet our legal, security, and operational requirements. Namirasoft Content Template keeps the Templates you create for as long as your Namirasoft Account exists, or until you delete them. You can create, change, and delete Templates at any time through the Service. The parameter values you supply to produce a message are used at the time of the request and are not retained as part of your Template, and a message you send is delivered and retained by the Provider you choose under its own policy. The retention and deletion of your account data overall are governed by Namirasoft Account under the Namirasoft Account Privacy Policy. When you delete a Template, or when your records are removed because your Namirasoft Account is deleted, the information is removed from active use and then permanently erased by our automated systems; because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course.

13. Data Integrity and Responsibility

You decide what your Templates contain, what values you fill in, and who you send messages to, and you are responsible for that content and those choices, including having a lawful basis to use and send the information. Namirasoft Content Template produces and hands off content as you direct. The delivery of a message and the handling of the recipient’s details are the responsibility of the Provider you choose, under its own policy.

14. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. You can view, edit, and delete your Templates in the Service at any time. For other requests, contact us and we will handle them in accordance with applicable law, which may include retaining a record where we have a legitimate or legal basis to do so. Where a request concerns Personal Information about another individual contained in content you created, you are responsible for that content, and a request concerning a message that was delivered is handled by the Provider that delivered it or, for identity and account rights, by Namirasoft Account; where appropriate we will coordinate the request.

To make a request, contact us using the options in the Contact Us section at the bottom of this page. To protect your information, we may need to verify your identity before we respond, within the timeframes and subject to the exceptions set out in applicable law.

15. Children’s Privacy

The Service is not directed to individuals under 18. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Privacy Policy.

16. Communications

The messages you produce and send with the Service are yours, addressed to the recipients you choose and delivered by the Provider you select. Namirasoft Content Template sends only the messages you produce and does not use your recipients’ details to contact them for its own purposes. When we need to contact you about your account or the services you use, for example a security, technical, or account-related notice, we send the message to the verified email address on your Namirasoft Account, the address you signed up with and verified there. These messages are part of providing the Service.

17. Cookies and Tracking

The Service uses cookies that are strictly necessary to sign you in and operate it, such as the cookies used to maintain your authenticated session, together with Google Analytics cookies that help us understand how it is used. Google Analytics is operated by Google under its own privacy terms. You can manage cookies through your browser settings.

18. Accountability and Privacy Contact

Namirasoft is responsible for the Personal Information under its control and takes steps to ensure that such information is handled in accordance with this Privacy Policy and applicable privacy laws. Namirasoft has designated a person accountable for its compliance with this Privacy Policy, and their identity is available on request.

Questions, requests, or concerns regarding Namirasoft’s privacy practices or the handling of Personal Information may be submitted using the contact options in the Contact Us section at the bottom of this page.

19. How to Make a Complaint

If you have a concern about how we handle your Personal Information, you may submit a complaint using the contact options in the Contact Us section at the bottom of this page. We will review and respond to your complaint in accordance with our privacy procedures and applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, as applicable.

20. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy from time to time to reflect changes in the Service, our practices, or legal requirements. When we make changes, we revise the effective date and post the updated Policy here. For minor or clarifying updates, your continued use of the Service after the updated Policy is posted indicates your acceptance of it. Where a change materially affects how we collect, use, or disclose your Personal Information, we will show you what has changed and ask you to review and agree to the updated Privacy Policy and Terms of Service before you continue using the Service. If you do not agree with an updated Policy, you may stop using the Service and request deletion of your Account.

Contact Us

For questions, comments, requests, or concerns regarding this Privacy Policy or information practices relating to Namirasoft Content Template, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.