Namirasoft Support is operated by Namira Software Corporation, and we are committed to respecting and safeguarding the privacy of everyone who uses our services. This Privacy Policy explains how we handle your information when you engage with Namirasoft Support, whether through tickets, live chat, email, or scheduled meetings. It applies solely to Namirasoft Support and does not extend to other Namira Software Corporation products or services, which are each governed by their own privacy policies.

Information We Collect

When you access Namirasoft Support, we receive certain details from your Namirasoft Account, such as your name, contact information, and account identifiers, so that we can verify your identity and respond effectively to your requests. For more on how Namirasoft Account handles your data, please see Namirasoft Account Privacy Policy.

We maintain records of the support requests you send, including the text, files, or other materials you provide through tickets, live chat, or email. If a meeting is required, it may be scheduled within Koalendar, which is governed by Koalendar Privacy Policy. Meetings may be held through Google Meet, which is subject to Google’s Privacy Policy. Namira Software Corporation does not record these meetings.

All payment transactions for Namirasoft Support plans are processed exclusively through the Namirasoft Payment, which has its own Privacy Policy. Namirasoft Support does not collect or store payment card information. We also do not collect your IP address, browser details, or other technical identifiers.

Your Responsibility in Using Namirasoft Support

To ensure security and compliance, you must NOT share sensitive information through Namirasoft Support channels. The service is designed for customer assistance, not for storing regulated or highly confidential personal data.

How We Use Your Information

We use your information to provide effective support, manage your account requests, and maintain a history of interactions for quality improvement. This includes responding to inquiries, resolving issues based on your service plan, facilitating meetings, and improving our service processes. Information may also be used to protect our systems, enforce our Terms of Service, and ensure a consistent and reliable experience for all users.

Data Sharing

Namira Software Corporation does not sell your personal information. Information may be shared internally with other Namira Software Corporation services when needed to provide integrated functionality, and with third-party services you choose to use, such as Koalender for scheduling or Google Meet for hosting a meeting. In rare cases, we may be required to share information if necessary to comply with applicable laws or legal processes.

Data Security & Retention

We protect your information with industry-standard safeguards designed to prevent unauthorized access, loss, or misuse. Records of your support interactions including tickets, live chat messages, and email correspondence, are retained for as long as necessary to provide Namirasoft Support services, meet contractual or legal obligations, or address ongoing customer needs.

Changes to This Policy

We may update this Privacy Policy from time to time. Whenever we do, a new version with the updated “Effective Date” will be posted. If we make significant changes, we will highlight them on our website or notify you directly by email. By continuing to use Namirasoft Support after such updates, you are indicating that you accept the revised policy.

Contact Us

If you have questions or requests regarding your privacy, please contact our Support.

Namira Software Corporation