Privacy Policy

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft Payment.
• Namirasoft Services: the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you and governs identity across Namirasoft Services.
• Invoice: a record of amounts owed or paid for a Namirasoft product, including its line items, taxes, discounts, fees, and totals.
• Payment: a record of a charge or refund processed through the payment provider, including its amount, currency, status, and a reference to the transaction.
• Subscription: a record of a recurring plan for a Namirasoft product, including its status and periods.
• Payment Gateway: the independent third-party provider that hosts the secure checkout and processes payments on its own systems; the current Payment Gateway is Stripe, Inc. and its affiliates.
• Personal Information: information that identifies, relates to, or can reasonably be linked to an identifiable individual, including you.
• Processing: any operation performed on information, such as storing, calculating, displaying, or organizing it.

2. Namirasoft Account

Access to Namirasoft Payment requires a Namirasoft Account. You register and sign in through Namirasoft Account, which authenticates your identity. Your identity, login, device and network details, and any other personal information associated with your Namirasoft Account are collected and handled by Namirasoft Account under the Namirasoft Account Privacy Policy, not by this Service. Namirasoft Account also issues any Service User you use, a non-human identity such as an application or AI agent for automated access, which is created and handled under that same policy. Namirasoft Account establishes these identities, while the access that lets another user or a Service User act in Namirasoft Payment is granted and managed through Namirasoft Access and handled under the Namirasoft Access Privacy Policy.

3. Information We Collect

To provide the Service, Namirasoft Payment processes:

• Account identifiers received from Namirasoft Account, used to associate billing with your account and to show you your own invoices, payments, and subscriptions.
• Invoices for the Namirasoft products you buy, including the line items, quantities, the amounts and any taxes, discounts, and fees, the totals, the currency, and the date.
• Payment records for each charge or refund, including the amount, the currency, the status, whether it was a refund, the date, and a reference to the transaction at the payment provider that lets the payment be identified if a question arises about it.
• Subscription and plan records, including the product, the plan you chose, the subscription status, the paid periods, and any free grant or trial that applies to you.
• Usage records for plans that are billed by usage, measured and managed through Namirasoft Cost and recorded as counts of the metered events, so the correct amount can be calculated. These describe the volume of usage, not its content.

When you choose to pay, the payment takes place on the payment gateway’s checkout. The card, bank, or other payment details you enter there, and any billing details the gateway collects to complete the payment, are collected by the gateway under its own privacy policy and are not entered into or collected by Namirasoft Payment. The current gateway is Stripe; you can read its policy at stripe.com/privacy.

4. Information We Do Not Collect

Namirasoft Payment does not:

• collect your Namirasoft Account password or sign-in credentials, which are handled by Namirasoft Account;
• collect, see, or store your card number, expiry date, security code, cardholder name, or billing address, all of which are entered on the payment gateway’s checkout and handled by the gateway;
• hold or move funds itself, which the payment gateway does;
• store the content of the Namirasoft products you pay for, which each product holds under its own policy;
• use your billing information to build an advertising profile, or sell it.

5. Consent and Legal Grounds

Namirasoft Payment handles billing for the Namirasoft products you use because you use the Service through your Namirasoft Account. When you first use Namirasoft Payment, you agree to this Privacy Policy and the Terms of Service, which is how you give your consent to the handling of your Personal Information described here; depending on the information and the circumstances, consent may be express or implied, and you can withdraw it as described in section 6. In some cases, applicable law allows or requires us to handle Personal Information without consent, for example to create and process the invoices and payments you have requested, to protect the security and integrity of the Service and prevent fraud, or to comply with a legal, tax, or accounting obligation. Where our activities are also subject to laws that use a legal basis framework, such as for users outside Canada, we rely on the appropriate basis for the activity, including performance of a contract, our legitimate interests, consent, and compliance with legal obligations.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out, it does not by itself reverse a payment that the payment gateway has already completed, and it does not remove billing records we are required to keep. You can manage your identity and related consents through Namirasoft Account.

7. How We Use Information

We use the information above to: present the plans and prices offered by Namirasoft products; create and show your invoices; record your payments, refunds, subscriptions, trials, and free grants; calculate amounts for plans billed by usage; keep accurate billing records for accounting, tax, and audit purposes; answer questions and resolve problems about a charge; maintain the security and integrity of the Service and prevent fraud; and diagnose and fix problems so the Service runs reliably. We use your billing information only to provide these functions to you; we do not use it for advertising or sell it.

8. Automated Decision-Making

Namirasoft Payment calculates invoice totals, taxes, discounts, and usage charges from the plans you choose and the records that already exist, and it records the outcome of each payment. The payment gateway carries out its own automated authorization, fraud, and risk checks on a payment as part of processing it, under its own terms and privacy policy. The Service does not use automated processing to evaluate your personal characteristics for advertising or for profiling unrelated to billing and the prevention of fraud, and where a decision about a payment produces a significant effect on you, you can contact us to review it.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• With the payment gateway, currently Stripe, to the extent needed for it to process your payments and refunds, and to carry out the identity, fraud, and sanctions checks it performs, under its own terms and privacy policy;
• Within Namirasoft Services so that the product you are paying for can reflect your purchase, subscription, or entitlement;
• With Namirasoft Balance so that a corresponding entry for each invoice and payment is recorded in your account ledger;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• Legal, tax, and regulatory where required by law, including to meet our accounting and tax obligations;
• Security and fraud prevention to protect the rights, safety, and integrity of the Service and its users;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy;
• At your direction or with your consent when you ask us to share information or otherwise agree;
• Aggregated or de-identified information that cannot reasonably identify you.

10. International Transfers

Namirasoft is based in Canada, and your information may be processed in Canada and in other countries where we or our service providers operate. The payment gateway operates internationally and processes payment information in its own locations under its own policy. We handle information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy legislation, and we take steps intended to ensure your information remains protected when it is processed in another country. Where required by applicable law, we use appropriate safeguards for such transfers. Because privacy laws differ between countries, information processed in another country may be subject to that country’s laws.

11. Security Commitment

Namirasoft maintains administrative, technical, and organizational measures to protect Personal Information within the Service against unauthorized access, disclosure, alteration, misuse, loss, or destruction. These measures may include access controls, authentication protections, encryption in transit, monitoring, logging, and operational safeguards appropriate to the nature of the information processed, and we continually review and strengthen them. Because your card and payment details are entered on the payment gateway’s checkout rather than ours, they are protected by the gateway’s own security measures. You also help keep your information safe by keeping your Namirasoft Account credentials and tokens confidential and protecting activity performed under your account.

We maintain procedures to identify, assess, and respond to security incidents involving Personal Information. Where a security incident affecting Personal Information creates a real risk of significant harm, or where notification is otherwise required by applicable law, we will notify affected individuals and the relevant regulators, and keep records of the incident, in accordance with applicable law.

12. Data Retention

We retain your information only for as long as it is necessary for the purposes described in this Policy, including to provide and support the Service and to meet our legal, security, and operational requirements. Namirasoft Payment keeps your invoices, payment records, and subscription records for as long as necessary to provide the Service and to meet the accounting, tax, and audit obligations that apply to us, which generally require such records to be kept for a period set by law. Because these are financial records, we keep them for that period even after your Namirasoft Account is closed. Records held by the payment gateway are retained by it under its own policy. When information is deleted, it is removed from active use and then permanently erased by our automated systems; because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course.

13. Data Integrity and Responsibility

Namirasoft Payment records billing on the basis of the plans you choose and the confirmations the payment gateway returns to us. Namirasoft is not responsible for the independent practices of the payment gateway, and questions about how a card was charged, how a payment was authorized, or how the payment gateway handles the details you entered are matters for the payment gateway under its own terms. You are responsible for the accuracy of the information you enter on the checkout page and for ensuring you are entitled to use the payment method you choose.

14. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. You can view your invoices, payments, and subscriptions in the Service at any time. For other requests, contact us and we will handle them in accordance with applicable law, which includes our obligation to retain billing records for the period required by tax and accounting law even where you request deletion. Because the payment details themselves are held by the payment gateway rather than by us, a request concerning that information is carried out by the payment gateway under its own policy, and where appropriate we will coordinate with the payment gateway or with Namirasoft Account. For identity and account rights, use Namirasoft Account.

To make a request, contact us using the options in the Contact Us section at the bottom of this page. To protect your information, we may need to verify your identity before we respond, within the timeframes and subject to the exceptions set out in applicable law.

15. Children’s Privacy

The Service is not directed to individuals under 18. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Privacy Policy.

16. Communications

We send you messages that relate to your billing, such as invoices, receipts, confirmations that a payment has been completed successfully, and notices about a subscription, a renewal, a failed payment, or a change to a plan. These billing messages are necessary to provide the Service. Where the law requires your consent to send other commercial messages, we rely on it and you can withdraw it, and we send our messages to the verified email address on your Namirasoft Account, the address you signed up with and verified there.

17. Cookies and Tracking

The Service uses cookies that are strictly necessary to sign you in and operate it, such as the cookies used to maintain your authenticated session, together with Google Analytics cookies that help us understand how it is used. Google Analytics is operated by Google under its own privacy terms. The payment gateway sets its own cookies on its checkout under its own policy. You can manage cookies through your browser settings.

18. Accountability and Privacy Contact

Namirasoft is responsible for the Personal Information under its control and takes steps to ensure that such information is handled in accordance with this Privacy Policy and applicable privacy laws. Namirasoft has designated a person accountable for its compliance with this Privacy Policy, and their identity is available on request.

Questions, requests, or concerns regarding Namirasoft’s privacy practices or the handling of Personal Information may be submitted using the contact options in the Contact Us section at the bottom of this page.

19. How to Make a Complaint

If you have a concern about how we handle your Personal Information, you may submit a complaint using the contact options in the Contact Us section at the bottom of this page. We will review and respond to your complaint in accordance with our privacy procedures and applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, as applicable.

20. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy from time to time to reflect changes in the Service, our practices, or legal requirements. When we make changes, we revise the effective date and post the updated Policy here. For minor or clarifying updates, your continued use of the Service after the updated Policy is posted indicates your acceptance of it. Where a change materially affects how we collect, use, or disclose your Personal Information, we will show you what has changed and ask you to review and agree to the updated Privacy Policy and Terms of Service before you continue using the Service. If you do not agree with an updated Policy, you may stop using the Service and request deletion of your Account.

Contact Us

For questions, comments, requests, or concerns regarding this Privacy Policy or information practices relating to Namirasoft Payment, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.