Privacy Policy

1. Definitions

• Personal Information: information that identifies, relates to, or can reasonably be linked to an identified or identifiable individual.
• Service: Namirasoft NWS Volume, the storage management service described in this Policy.
• Namirasoft Services (the ecosystem): the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you across Namirasoft Services.
• Volume: a storage connection you create, which your applications and systems read from and write to through the Service.
• Connected volume: a volume that connects to your existing external storage, such as Amazon S3, Azure, Google Cloud, or SFTP, using the credential you provide.
• Managed volume: a volume whose storage is provided and hosted by Namirasoft.
• Region: the Namirasoft region where a volume runs, which you choose.
• Log Group: an optional destination in Namirasoft Log where a volume’s activity is recorded.
• Workspace: the Namirasoft Workspace a volume belongs to, used to organize and separate your volumes.

2. Namirasoft Account

Namirasoft NWS Volume relies on Namirasoft Account for authentication. When you sign in, Namirasoft Account provides the Service with the identifiers it needs to associate your volumes with you and show you your own records. The collection and handling of your registration details, sign-in credentials, and profile are governed by the Namirasoft Account Privacy Policy. This Service does not receive or store your Namirasoft Account password.

3. Information We Collect

Namirasoft NWS Volume handles two kinds of information: the details that define and operate your volumes, and the data your applications store through them.

Volume configuration and records

• Account identifiers received from Namirasoft Account, used to associate your volumes with you and show you your own records.
• Volumes you create, including the name and description, the storage type, the Region the volume runs in, the optional Log Group, the connection address the Service generates for the volume, its status, the Workspace it belongs to, and any categories, tags, or field values you add.
• Connection details for a connected volume, including a reference to the credential you store in Namirasoft Credential and the settings the volume needs to reach your storage. Sensitive values you enter directly, such as keys, secrets, or passwords, are protected, including through Namirasoft Secret, and are not displayed back to you in full.
• Volume activity, where you set a Log Group, recorded in Namirasoft Log under its own policy, so you have a record of your volume’s activity.

The data you store

The Service also handles the files, objects, and other data your applications and systems read and write through your volumes:

• For a managed volume, the files and objects you store are held on Namirasoft-managed storage infrastructure and are used only to provide the storage service to you.
• For a connected volume, when your applications read or write through the volume, Namirasoft transfers that data between your applications and your external storage to carry out your request, and does not retain the file contents beyond what is needed to complete it.

You decide what to store and what to connect. The data you store, and any Personal Information it contains, is yours; you control it and are responsible for it, as described in this Policy and the Terms of Service.

4. Information We Do Not Collect

Because of how the Service is built, Namirasoft NWS Volume does not:

• collect your Namirasoft Account password or sign-in credentials, which are handled by Namirasoft Account;
• store the credential your connected volume references, which you keep in Namirasoft Credential and which is held and protected there;
• read, scan, or analyze the contents of the files and objects you store for advertising, or for any purpose other than storing them for a managed volume or transferring them to carry out your requests for a connected volume;
• use the data you store, or your volumes, to build an advertising profile, and it does not sell your information.

5. Consent and Legal Grounds

Namirasoft generally collects, uses, and discloses your Personal Information with your knowledge and consent, which may be express or implied depending on the sensitivity of the information and the circumstances. In some cases, applicable law allows or requires us to handle Personal Information without consent, for example to provide a service you have requested, for certain security, fraud-prevention, legal, or business purposes, or where otherwise permitted or required by law. Where our activities are also subject to laws that use a legal-basis framework, such as for users outside Canada, we rely on the appropriate basis for the activity, including performance of a contract, our legitimate interests, consent, and compliance with legal obligations.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out, and it may limit your ability to use parts of the Service that depend on that information. You can manage your identity and related consents through Namirasoft Account.

7. How We Use Information

We use the information above solely to: create and operate the volumes you configure; connect a volume to your external storage or provide a managed volume; carry out the reads and writes your applications make through your volumes; record volume activity where you set a Log Group; apply your Region, Workspace, and settings; maintain the security and integrity of the Service; and diagnose problems and improve its reliability. We do not use the data you store, or your volumes, for advertising.

8. Automated Decision-Making

Namirasoft NWS Volume operates your volumes and moves your data as you direct. It does not make decisions that produce legal or similarly significant effects about you through automated processing, and it does not profile you or take automated actions on your behalf beyond operating the volumes and carrying out the reads and writes you request.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• With your external storage provider, for a connected volume, to read and write your data as your applications direct, using the credential you provide, under that provider’s own terms;
• Within Namirasoft Services where needed to operate the Service, including using the credential you store in Namirasoft Credential, recording activity in Namirasoft Log where you set a Log Group, protecting sensitive values with Namirasoft Secret, and applying your Region, Workspace, and settings;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• With other users you authorize, when you share access to a volume, at the access level you set, such as read, read and write, or full;
• Legal and safety where required by law or to protect rights, safety, and the integrity of the Service;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy.

10. International Transfers

Each volume runs in the Namirasoft Region you choose, which can affect where your data is processed. Namirasoft operates from Canada and may process and store information in Canada and in other countries where we or our service providers operate. Where information is transferred across borders, we take steps to protect it with appropriate safeguards and in accordance with applicable law. By using the Service, you understand that your information may be processed in countries other than the one in which you reside, which may have different data protection rules, and we apply appropriate safeguards to protect your information where required.

11. Data Security

Namirasoft applies technical and organizational measures designed to protect the information handled by the Service. These may include access controls, authentication protections, encryption in transit, network protections, monitoring, and logging, and the sensitive values your volumes use are protected, including through Namirasoft Secret. We restrict access to information to those who need it to operate and support the Service. You also play a role in security by keeping your Namirasoft Account credentials and tokens confidential and by managing who you grant access to your volumes.

12. Data Security Incidents and Breach Notification

We maintain procedures to identify, assess, and respond to security incidents involving Personal Information. Where a security incident affecting Personal Information creates a real risk of significant harm, or where notification is otherwise required by applicable law, we will notify affected individuals and the relevant regulators, and keep records of the incident, in accordance with applicable law.

13. Data Retention

We retain your information only for as long as it is necessary for the purposes described in this Policy, including to provide and support the Service and to meet our legal, security, and operational requirements. Namirasoft NWS Volume keeps your volumes, their configuration, and the data in your managed volumes for as long as your Namirasoft Account exists, or as needed to provide the Service, so that your applications can continue to use them. For a connected volume, the file contents remain in your external storage under your control, and the Service does not retain them beyond carrying out your requests. You can delete a volume at any time. The retention and deletion of your account data overall are governed by Namirasoft Account under the Namirasoft Account Privacy Policy. When you delete a volume, or when your volumes are removed because your Namirasoft Account is deleted, the configuration and any managed data are removed from active use and then permanently erased by our automated systems; because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course.

14. Data Integrity and Responsibility

You decide which volumes to create, which storage to connect, and what data to store, and you are responsible for your volumes, for the data you store, and, for a connected volume, for your external storage and for having the right to use it. Namirasoft NWS Volume operates your volumes and moves your data as you direct. The handling of the file contents in your external storage is also subject to the terms and privacy policy of your storage provider.

15. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. You can view and manage your volumes and their configuration, and access the data in them, in the Service at any time. For other requests, contact us and we will handle them in accordance with applicable law, which may include retaining a record where we have a legitimate or legal basis to do so. For identity and account rights, use Namirasoft Account.

To make a request, you can contact us through support.namirasoft.com or by email at accounts@namirasoft.com, and to protect your information we may need to verify your identity before we respond, within the timeframes and subject to the exceptions set out in applicable law.

16. Children’s Privacy

Namirasoft NWS Volume is not directed to children and is intended for use by individuals who are at least 18 years old. We do not knowingly collect Personal Information from children. Eligibility and age are managed by Namirasoft Account. If we learn that we have collected Personal Information from a child in a way that requires deletion, we will take appropriate steps to remove it.

17. Communications

We may send you messages that are necessary to operate the Service, such as security, technical, and account-related notices. These service messages are part of providing the Service. Any marketing communications are managed separately and subject to your choices, which you can control through Namirasoft Account.

18. Cookies and Tracking

Within the Service, Namirasoft uses cookies and similar technologies that are necessary to sign you in, keep your session secure, and remember your preferences; authentication is handled through Namirasoft Account. On our public websites, we may also use analytics cookies, such as Google Analytics, to understand how visitors use the site, and advertising cookies from providers such as Google. Google Analytics, provided through Google Tag Manager, is used on both our public websites and within the Service, and advertising cookies are used on our public websites. You can manage cookies through your browser settings and any cookie controls we make available, and disabling non-essential cookies will not prevent you from using the core Service.

19. Accountability and Privacy Contact

Namirasoft is accountable for the Personal Information under its control, including information transferred to service providers for processing on our behalf. We have designated a Privacy Officer who is responsible for our compliance with this Policy and applicable privacy law and who oversees our handling of Personal Information.

Privacy Officer, Namira Software Corporation, British Columbia, Canada. You can reach our Privacy Officer by email at accounts@namirasoft.com or through the Contact Us section.

20. How to Make a Complaint

If you have a concern about how we handle your Personal Information, you may submit a complaint to our Privacy Officer using the contact details above. We will review and respond to your complaint in accordance with our privacy procedures and applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, as applicable.

21. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy from time to time to reflect changes in the Service, technology, or legal requirements. When material changes occur, we may notify users through email and/or announcements through the Service or its website, where appropriate or as required by applicable law. Your continued use of Namirasoft NWS Volume after updates are posted constitutes acceptance of the revised Policy. If you do not agree with the updated Policy, you must stop using the Service.

Contact Us

For questions, comments, or concerns regarding this Privacy Policy or how the Service handles information, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.