Privacy Policy

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft Log.
• Namirasoft Services: the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you and governs identity across Namirasoft Services.
• Log Entry: a single record you or a product send, consisting of a level, a message, and details such as the host, the product, and the time.
• Log Group: a container you create for Log Entries, with a name and a retention period you choose that determines how long its entries are kept.
• Source: the application or Namirasoft product that sends a Log Entry.
• Workspace: a grouping of products and data, created and managed in Namirasoft Workspace, used to organize your Log Groups.
• Personal Information: information that identifies, relates to, or can reasonably be linked to an identifiable individual, including you.
• Processing: any operation performed on information, such as storing, searching, or organizing it.

2. Namirasoft Account

Access to Namirasoft Log requires a Namirasoft Account. You register and sign in through Namirasoft Account, which authenticates your identity. Your identity, login, device and network details, and any other personal information associated with your Namirasoft Account are collected and handled by Namirasoft Account under the Namirasoft Account Privacy Policy, not by this Service. Namirasoft Account also issues any Service User you use, a non-human identity such as an application or AI agent for automated access, which is created and handled under that same policy. Namirasoft Account establishes these identities, while the access that lets another user or a Service User act in Namirasoft Log is granted and managed through Namirasoft Access and handled under the Namirasoft Access Privacy Policy.

3. Information We Collect

To provide the Service, Namirasoft Log processes:

• Account identifiers received from Namirasoft Account, used to associate your Log Groups and Log Entries with you and show you your own logs.
• Log Groups you create, including the name, the retention period you choose, the Workspace they belong to, and any categories, tags, or field values you add.
• Log Entries your applications and the systems you connect send, including the level, the message, and details such as the host, the product, and the time.

What a message can contain. The message of a Log Entry is generated by the application or system that sends it, and it can contain whatever that application logs, including, where it is included, Personal Information about you or other people, such as identifiers, addresses, or other details that appear in an application’s logs. You control what the applications and systems you connect send to Namirasoft Log. We recommend logging only what is needed, and not sending passwords, keys, tokens, or other secrets to Namirasoft Log; to store secrets, use Namirasoft Secret. Where a Log Entry contains Personal Information about another individual, you are responsible for that content, as it is sent under your account, and we will handle any request we receive as described in section 14.

4. Information We Do Not Collect

Namirasoft Log does not:

• collect your Namirasoft Account password or sign-in credentials, which are handled by Namirasoft Account;
• generate the Log Entries it stores, which are produced by you or your applications and products;
• ask for or require passwords, keys, tokens, or other secrets, which you should not send to it;
• use your logs for advertising, or sell them.

5. Consent and Legal Grounds

Namirasoft Log stores the log entries your applications and connected systems send because you use the Service through your Namirasoft Account. When you first use Namirasoft Log, you agree to this Privacy Policy and the Terms of Service, which is how you give your consent to the handling of your Personal Information described here; depending on the information and the circumstances, consent may be express or implied, and you can withdraw it as described in section 6. In some cases, applicable law allows or requires us to handle Personal Information without consent, for example to store and return the log entries you have sent, to protect the security and integrity of the Service, or to comply with a legal obligation. Where our activities are also subject to laws that use a legal basis framework, such as for users outside Canada, we rely on the appropriate basis for the activity, including performance of a contract, our legitimate interests, consent, and compliance with legal obligations.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out, and it may limit your ability to use parts of the Service that depend on that information. You can manage your log groups and their entries, and set their retention, in the Service, and manage your identity and related consents through Namirasoft Account.

7. How We Use Information

We use the information above to: receive and store the Log Entries sent to it; keep them for the retention period you set and remove them when it ends; let you search, filter, and review your logs; maintain the security and integrity of the Service; and diagnose and fix problems so the Service runs reliably. We use your logs only to provide these functions to you; we do not use their content for our own purposes, use it for advertising, or sell it.

8. Automated Decision-Making

Namirasoft Log does not make decisions that produce legal or similarly significant effects about you through automated processing. It stores, retains, and displays the Log Entries you send; it does not profile you or take automated actions on your behalf.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• Within Namirasoft Services where needed to receive your Log Entries and show you your logs;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• Legal and safety where required by law or to protect rights, safety, and the integrity of the Service;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy;
• At your direction or with your consent when you ask us to share information or otherwise agree;
• Aggregated or de-identified information that cannot reasonably identify you.

10. International Transfers

Namirasoft is based in Canada, and your information may be processed in Canada and in other countries where we or our service providers operate. We handle information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy legislation, and we take steps intended to ensure your information remains protected when it is processed in another country. Where required by applicable law, we use appropriate safeguards for such transfers. Because privacy laws differ between countries, information processed in another country may be subject to that country’s laws.

11. Security Commitment

Namirasoft maintains administrative, technical, and organizational measures to protect Personal Information within the Service against unauthorized access, disclosure, alteration, misuse, loss, or destruction. These measures may include access controls, authentication protections, encryption in transit, monitoring, logging, and operational safeguards appropriate to the nature of the information processed, and we continually review and strengthen them. Because you decide what your applications log, you help keep your information safe by logging only what you need, not sending secrets to the Service, and keeping your Namirasoft Account credentials and tokens confidential.

We maintain procedures to identify, assess, and respond to security incidents involving Personal Information. Where a security incident affecting Personal Information creates a real risk of significant harm, or where notification is otherwise required by applicable law, we will notify affected individuals and the relevant regulators, and keep records of the incident, in accordance with applicable law.

12. Data Retention

We retain your information only for as long as it is necessary for the purposes described in this Policy, including to provide and support the Service and to meet our legal, security, and operational requirements. Namirasoft Log keeps each Log Entry for the retention period you set for its Log Group, after which the entry is removed. You choose the retention period for each Log Group and can change it, and you can delete a Log Group and its entries at any time. The retention and deletion of your account data overall are governed by Namirasoft Account under the Namirasoft Account Privacy Policy. When a Log Entry reaches the end of its retention period, when you delete a Log Group, or when your records are removed because your Namirasoft Account is deleted, the information is removed from active use and then permanently erased by our automated systems; because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course.

13. Data Integrity and Responsibility

Namirasoft Log stores each Log Entry as it is sent and keeps it for the retention period you set, without altering its content. Log Entries are generated and sent by applications and systems, which may include your own applications, Namirasoft products, and other applications you connect through the API, and their content and accuracy are determined by those applications and by what you configure them to log. You are responsible for the Log Entries sent under your account and for having the right to send the information they contain.

14. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. You can search, view, and delete your Log Groups and their entries in the Service at any time, and you can set a shorter retention period to have entries removed sooner. For other requests, contact us and we will handle them in accordance with applicable law, which may include retaining a record where we have a legitimate or legal basis to do so. Where a Log Entry contains Personal Information about another individual, you are responsible for that content as the party that sent it. For identity and account rights, use Namirasoft Account.

To make a request, contact us using the options in the Contact Us section at the bottom of this page. To protect your information, we may need to verify your identity before we respond, within the timeframes and subject to the exceptions set out in applicable law.

15. Children’s Privacy

The Service is not directed to individuals under 18. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Privacy Policy.

16. Communications

Namirasoft Log does not send messages, notifications, or other communications; it receives and stores the Log Entries that applications and systems send to it for logging and debugging, which may include your own applications, Namirasoft products, and other applications you connect through the API. When we need to contact you about your account or the services you use, for example a security, technical, or account-related notice, we send the message to the verified email address on your Namirasoft Account, the address you signed up with and verified there. These messages are part of providing the Service.

17. Cookies and Tracking

The Service uses cookies that are strictly necessary to sign you in and operate it, such as the cookies used to maintain your authenticated session, together with Google Analytics cookies that help us understand how it is used. Google Analytics is operated by Google under its own privacy terms. You can manage cookies through your browser settings.

18. Accountability and Privacy Contact

Namirasoft is responsible for the Personal Information under its control and takes steps to ensure that such information is handled in accordance with this Privacy Policy and applicable privacy laws. Namirasoft has designated a person accountable for its compliance with this Privacy Policy, and their identity is available on request.

Questions, requests, or concerns regarding Namirasoft’s privacy practices or the handling of Personal Information may be submitted using the contact options in the Contact Us section at the bottom of this page.

19. How to Make a Complaint

If you have a concern about how we handle your Personal Information, you may submit a complaint using the contact options in the Contact Us section at the bottom of this page. We will review and respond to your complaint in accordance with our privacy procedures and applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, as applicable.

20. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy from time to time to reflect changes in the Service, our practices, or legal requirements. When we make changes, we revise the effective date and post the updated Policy here. For minor or clarifying updates, your continued use of the Service after the updated Policy is posted indicates your acceptance of it. Where a change materially affects how we collect, use, or disclose your Personal Information, we will show you what has changed and ask you to review and agree to the updated Privacy Policy and Terms of Service before you continue using the Service. If you do not agree with an updated Policy, you may stop using the Service and request deletion of your Account.

Contact Us

For questions, comments, requests, or concerns regarding this Privacy Policy or information practices relating to Namirasoft Log, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.