Privacy Policy

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft Bill Watch.
• Namirasoft Services: the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you and governs identity across Namirasoft Services.
• Watch: a configuration you create to monitor the cost of a cloud account, including the provider, the account, what to analyze, its schedule, and where to send alerts.
• Rule: the conditions you define that determine when a change in cost is treated as unusual.
• Cloud Account: the AWS, Azure, or Google Cloud account whose cost a Watch monitors.
• Workspace: a grouping of products and data, created and managed in Namirasoft Workspace, used to organize your Watches.
• Personal Information: information that identifies, relates to, or can reasonably be linked to an identifiable individual, including you.
• Processing: any operation performed on information, such as storing, analyzing, or organizing it.

2. Namirasoft Account

Access to Namirasoft Bill Watch requires a Namirasoft Account. You register and sign in through Namirasoft Account, which authenticates your identity. Your identity, login, device and network details, and any other personal information associated with your Namirasoft Account are collected and handled by Namirasoft Account under the Namirasoft Account Privacy Policy, not by this Service. For this Service, this Privacy Policy controls; for identity and authentication, the Namirasoft Account Privacy Policy controls.

3. Information We Collect

To provide the Service, Namirasoft Bill Watch processes:

• Account identifiers received from Namirasoft Account, used to associate your Watches with you and show you your own Watches.
• Watch configurations you create, including the provider, the cloud account identifier, what to analyze, the periods and settings, references to the credential used to connect and to where alerts and logs are sent, and the Workspace and any categories, tags, or field values you add.
• Rules you define, including the conditions that determine when a change is treated as unusual.
• Cost and usage information that a Watch reads from your Cloud Account to analyze it, and the results of each check, such as when it ran, whether an unusual change was found, and a short message about the result.

How a Watch connects. To check a Cloud Account, Namirasoft Bill Watch connects to it using the credential you keep in Namirasoft Credential and reads the account’s cost and usage information from the provider. It reads only cost and usage information for the purpose of analyzing it; it does not read the content of the workloads, data, or resources in your Cloud Account.

4. Information We Do Not Collect

Because of how the Service is built, Namirasoft Bill Watch does not:

• collect your Namirasoft Account password or sign-in credentials, which are handled by Namirasoft Account;
• store the keys or secrets used to connect to your Cloud Accounts; these are held in Namirasoft Credential and Namirasoft Secret and referenced;
• read, change, or store the content of the workloads, data, or resources in your Cloud Accounts; it reads only cost and usage information to analyze it;
• use your cost information for advertising, or sell it.

5. Consent and Legal Grounds

Namirasoft generally collects, uses, and discloses your Personal Information with your knowledge and consent, which may be express or implied depending on the sensitivity of the information and the circumstances. In some cases, applicable law allows or requires us to handle Personal Information without consent, for example to provide a service you have requested, for certain security, fraud-prevention, legal, or business purposes, or where otherwise permitted or required by law. Where our activities are also subject to laws that use a legal-basis framework, such as for users outside Canada, we rely on the appropriate basis for the activity, including performance of a contract, our legitimate interests, consent, and compliance with legal obligations.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out, and it may limit your ability to use parts of the Service that depend on that information. You can manage your identity and related consents through Namirasoft Account.

7. How We Use Information

We use the information above solely to: run the Watches you configure; connect to your Cloud Accounts to read cost and usage information and analyze it; apply the Rules you define and detect unusual changes; raise alerts and keep the results of each check so you can review them; maintain the security and integrity of the Service; and diagnose problems and improve its reliability. We do not use your cost information for advertising.

8. Automated Decision-Making

Namirasoft Bill Watch analyzes the cost and usage information a Watch reads and applies the Rules you define to decide whether a change is unusual, then raises an alert. This analysis follows the Rules you set; the alerts it raises are operational signals for you, not decisions that produce legal or similarly significant effects about you, and the Service does not profile you or take automated actions on your behalf.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• Within Namirasoft Services so that a Watch can connect using Namirasoft Credential, deliver alerts through Namirasoft Notification Sender, and record activity in Namirasoft Log;
• With your cloud providers, to the extent needed to read your cost and usage information from your Cloud Accounts, under their own terms;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• Legal and safety where required by law or to protect rights, safety, and the integrity of the Service;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy;
• At your direction or with your consent when you ask us to share information or otherwise agree;
• Aggregated or de-identified information that cannot reasonably identify you.

A current list of the material service providers we use may be made available on request.

10. International Transfers

Namirasoft is based in Canada, and your information may be processed in Canada and in other countries where we or our service providers operate. We handle information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy legislation, and we take steps intended to ensure your information remains protected when it is processed in another country. Where required by applicable law, we use appropriate safeguards for such transfers. Because privacy laws differ between countries, information processed in another country may be subject to that country’s laws.

11. Data Security

We use security practices aligned with recognized industry standards to protect information within the Service. These measures may include access controls, authentication protections, encryption in transit, monitoring, logging, and operational safeguards appropriate to the nature of the information processed, and we continually review and strengthen them. Because the credentials used to connect to your Cloud Accounts are held in Namirasoft Credential and Namirasoft Secret rather than by this Service, they are protected there. You also help keep your information safe by keeping your Namirasoft Account credentials and tokens confidential, granting each Watch only the access it needs, and protecting activity performed under your account.

12. Data Security Incidents and Breach Notification

We maintain procedures to identify, assess, and respond to security incidents involving Personal Information. Where a security incident affecting Personal Information creates a real risk of significant harm, or where notification is otherwise required by applicable law, we will notify affected individuals and the relevant regulators, and keep records of the incident, in accordance with applicable law.

13. Data Retention

We retain your information only for as long as it is necessary for the purposes described in this Policy, including to provide and support the Service and to meet our legal, security, and operational requirements. Namirasoft Bill Watch keeps your Watch configurations, Rules, and the results of each check for as long as your Namirasoft Account exists, or as needed to provide the Service, so that your monitoring stays in place and you can review its results. You can create, change, and delete your Watches and Rules at any time through the Service. The retention and deletion of your account data overall are governed by Namirasoft Account under the Namirasoft Account Privacy Policy. When you delete a Watch or Rule, or when your records are removed because your Namirasoft Account is deleted, the information is removed from active use and then permanently erased by our automated systems; because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course.

14. Data Integrity and Responsibility

You decide which Cloud Accounts to watch, what to analyze, and the Rules that define an unusual change, and you are responsible for those choices and for being authorized to connect to the Cloud Accounts you configure. Namirasoft Bill Watch reads and analyzes the cost and usage information as reported by your cloud providers; Namirasoft is not responsible for the accuracy, completeness, or timeliness of that information, which originates from the providers, and the cost figures the Service shows are for monitoring and may differ from an authoritative bill.

15. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. You can view, edit, and delete your Watches and Rules in the Service at any time. For other requests, contact us and we will handle them in accordance with applicable law, which may include retaining a record where we have a legitimate or legal basis to do so. Because the credentials are held in Namirasoft Credential and your cost data originates from your cloud providers, requests concerning those are carried out by the responsible Service or provider, and where appropriate we will coordinate the request. For identity and account rights, use Namirasoft Account.

To make a request, you can contact us through support.namirasoft.com or by email at accounts@namirasoft.com, and to protect your information we may need to verify your identity before we respond, within the timeframes and subject to the exceptions set out in applicable law.

16. Children’s Privacy

The Service is not directed to individuals under 18. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Privacy Policy.

17. Communications

When a Watch detects an unusual change, the alert is delivered to you through Namirasoft Notification Sender, using the destination you choose, and the applicable Sender products, under their own terms and your Namirasoft Account notification settings. Namirasoft Bill Watch itself does not deliver these alerts. Any other account-related messages you receive are sent by applicable Namirasoft Services, such as Namirasoft Account, under their own terms.

18. Cookies and Tracking

The Service uses cookies that are strictly necessary to sign you in and operate it, such as your authentication session managed through Namirasoft Account, together with analytics cookies from Google Analytics that help us understand how it is used. The Namirasoft public websites may additionally use advertising cookies from Google. Google Analytics and Google advertising are operated by Google under its own privacy terms. You can manage cookies through your browser settings and any cookie controls we make available.

19. Accountability and Privacy Contact

Namirasoft is accountable for the Personal Information under its control, including information transferred to service providers for processing on our behalf. We have designated a Privacy Officer who is responsible for our compliance with this Policy and applicable privacy law and who oversees our handling of Personal Information.

Privacy Officer, Namira Software Corporation, British Columbia, Canada. You can reach our Privacy Officer by email at accounts@namirasoft.com or through the Contact Us section.

20. How to Make a Complaint

If you have a concern about how we handle your Personal Information, you may submit a complaint to our Privacy Officer using the contact details above. We will review and respond to your complaint in accordance with our privacy procedures and applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, as applicable.

21. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy at any time to reflect changes in the Service, legal requirements, or security practices. When material changes occur, Namirasoft may notify users through email and/or announcements through the Service or its website, where appropriate or as required by applicable law. Your continued use of Namirasoft Bill Watch after updates are posted constitutes acceptance of the revised Policy. If you do not agree with the updated Policy, you must stop using the Service.

Contact Us

For questions, comments, requests, or concerns regarding this Privacy Policy or information practices relating to Namirasoft Bill Watch, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.