Privacy Policy

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft SMS Sender.
• Namirasoft Services: the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you and governs identity across Namirasoft Services.
• Provider: the connection you configure so Namirasoft SMS Sender can send through an SMS service such as Amazon SNS, including its settings and the credentials it uses.
• Message: a message you send through the Service to a phone number, together with a record of the delivery.
• Phone Number: the phone number a message is addressed to.
• Workspace: a grouping of products and data, created and managed in Namirasoft Workspace, used to organize your providers and messages.
• Personal Information: information that identifies, relates to, or can reasonably be linked to an identifiable individual, including you.
• Processing: any operation performed on information, such as storing, sending, or organizing it.

2. Namirasoft Account

Access to Namirasoft SMS Sender requires a Namirasoft Account. You register and sign in through Namirasoft Account, which authenticates your identity. Your identity, login, device and network details, and any other personal information associated with your Namirasoft Account are collected and handled by Namirasoft Account under the Namirasoft Account Privacy Policy, not by this Service. For this Service, this Privacy Policy controls; for identity and authentication, the Namirasoft Account Privacy Policy controls.

3. Information We Collect

To provide the Service, Namirasoft SMS Sender processes:

• Account identifiers received from Namirasoft Account, used to associate your providers and messages with you and show you your own records.
• Providers you configure, including the name, the type, the settings such as any sending limits and delays, and the credentials the provider uses to send, together with the Workspace and any categories, tags, or field values you add.
• Messages you send, including the phone number you address a message to, the content of the message, the time it was sent, and the result of the delivery, so you have a record of what was sent.

Information about others. To send a message, you provide the phone number of the person or destination you are messaging, and the message content is written by you and can contain whatever you include. The phone numbers you send to, and any Personal Information in your messages, are information about other people, and you decide what to send and to whom. You are responsible for having the necessary consent or another lawful basis to send to your phone numbers and to include the information you send, and for complying with the laws that apply to sending messages, as described in the Terms of Service. Where a recipient asks to exercise a right over their information, you are responsible for it as the party that sent the message, and we will handle any request we receive in accordance with applicable law.

Provider credentials. The credentials your provider uses to send, such as the keys your SMS service requires, are stored to operate your provider and are used only to send your messages through it. Namirasoft SMS Sender does not display them back to you in full or use them for any other purpose.

4. Information We Do Not Collect

Because of how the Service is built, Namirasoft SMS Sender does not:

• collect your Namirasoft Account password or sign-in credentials, which are handled by Namirasoft Account;
• generate the content of your messages, which you write and send;
• use your messages or your phone numbers to build an advertising profile, or sell them.

5. Consent and Legal Grounds

Namirasoft generally collects, uses, and discloses your Personal Information with your knowledge and consent, which may be express or implied depending on the sensitivity of the information and the circumstances. In some cases, applicable law allows or requires us to handle Personal Information without consent, for example to provide a service you have requested, for certain security, fraud-prevention, legal, or business purposes, or where otherwise permitted or required by law. Where our activities are also subject to laws that use a legal-basis framework, such as for users outside Canada, we rely on the appropriate basis for the activity, including performance of a contract, our legitimate interests, consent, and compliance with legal obligations.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out, and it may limit your ability to use parts of the Service that depend on that information. You can manage your identity and related consents through Namirasoft Account.

7. How We Use Information

We use the information above solely to: operate the providers you configure; send the messages you submit to the phone numbers you choose; keep a record of what was sent and the result; apply the sending limits and delays you set; maintain the security and integrity of the Service; and diagnose problems and improve its reliability. We do not use your messages or your phone numbers for advertising.

8. Automated Decision-Making

Namirasoft SMS Sender sends the messages you submit and records the result. It does not make decisions that produce legal or similarly significant effects about you through automated processing, and it does not profile you or take automated actions on your behalf beyond sending the messages you submit and applying the limits you set.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• With the sending service or provider you configure, to the extent needed to deliver your message through an SMS service such as Amazon SNS, under that provider’s own terms;
• Within Namirasoft Services where needed to operate the Service and apply your Workspace and settings;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• Legal and safety where required by law or to protect rights, safety, and the integrity of the Service;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy;
• At your direction or with your consent when you ask us to share information or otherwise agree;
• Aggregated or de-identified information that cannot reasonably identify you.

A current list of the material service providers we use may be made available on request.

10. International Transfers

Namirasoft is based in Canada, and your information may be processed in Canada and in other countries where we or our service providers operate. The sending services you use may deliver your messages from their own locations under their own policies. We handle information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy legislation, and we take steps intended to ensure your information remains protected when it is processed in another country. Where required by applicable law, we use appropriate safeguards for such transfers. Because privacy laws differ between countries, information processed in another country may be subject to that country’s laws.

11. Data Security

We use security practices aligned with recognized industry standards to protect information within the Service. These measures may include access controls, authentication protections, encryption in transit, monitoring, logging, and operational safeguards appropriate to the nature of the information processed, and we continually review and strengthen them. The credentials your providers use to send are protected and used only to send your messages. You also help keep your information safe by keeping your Namirasoft Account credentials and tokens confidential and protecting activity performed under your account.

12. Data Security Incidents and Breach Notification

We maintain procedures to identify, assess, and respond to security incidents involving Personal Information. Where a security incident affecting Personal Information creates a real risk of significant harm, or where notification is otherwise required by applicable law, we will notify affected individuals and the relevant regulators, and keep records of the incident, in accordance with applicable law.

13. Data Retention

We retain your information only for as long as it is necessary for the purposes described in this Policy, including to provide and support the Service and to meet our legal, security, and operational requirements. Namirasoft SMS Sender keeps your providers and the records of the messages you send for as long as your Namirasoft Account exists, or as needed to provide the Service, so that you have a record of what was sent. You can delete a provider, and the messages you send are delivered by the sending service, which handles the delivered message under its own policy. The retention and deletion of your account data overall are governed by Namirasoft Account under the Namirasoft Account Privacy Policy. When your records are removed, or when they are removed because your Namirasoft Account is deleted, the information is removed from active use and then permanently erased by our automated systems; because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course.

14. Data Integrity and Responsibility

You decide what to send and to whom, and you are responsible for the content of your messages, for your phone numbers, and for having the right to send to them. Namirasoft SMS Sender sends your messages and records the result as you direct. The delivery of a message and its handling once sent are carried out by the sending service you configure, under its own terms.

15. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. You can view your providers and the records of the messages you sent in the Service at any time, and delete a provider. For other requests, contact us and we will handle them in accordance with applicable law, which may include retaining a record where we have a legitimate or legal basis to do so. Where a request concerns a phone number or the content of a message you sent, you are responsible for it as the party that sent it, and a message that was delivered is also handled by the sending service under its own policy. For identity and account rights, use Namirasoft Account.

To make a request, you can contact us through support.namirasoft.com or by email at accounts@namirasoft.com, and to protect your information we may need to verify your identity before we respond, within the timeframes and subject to the exceptions set out in applicable law.

16. Children’s Privacy

The Service is not directed to individuals under 18. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Privacy Policy.

17. Communications

The messages you send with the Service are your own, addressed to the phone numbers you choose. Namirasoft SMS Sender does not send its own commercial messages to your phone numbers. Any account-related messages you receive from us are sent by applicable Namirasoft Services, such as Namirasoft Account, under their own terms and your Namirasoft Account notification settings.

18. Cookies and Tracking

The Service uses cookies that are strictly necessary to sign you in and operate it, such as your authentication session managed through Namirasoft Account, together with analytics cookies from Google Analytics that help us understand how it is used. The Namirasoft public websites may additionally use advertising cookies from Google. Google Analytics and Google advertising are operated by Google under its own privacy terms. You can manage cookies through your browser settings and any cookie controls we make available.

19. Accountability and Privacy Contact

Namirasoft is accountable for the Personal Information under its control, including information transferred to service providers for processing on our behalf. We have designated a Privacy Officer who is responsible for our compliance with this Policy and applicable privacy law and who oversees our handling of Personal Information.

Privacy Officer, Namira Software Corporation, British Columbia, Canada. You can reach our Privacy Officer by email at accounts@namirasoft.com or through the Contact Us section.

20. How to Make a Complaint

If you have a concern about how we handle your Personal Information, you may submit a complaint to our Privacy Officer using the contact details above. We will review and respond to your complaint in accordance with our privacy procedures and applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, as applicable.

21. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy at any time to reflect changes in the Service, legal requirements, or security practices. When material changes occur, Namirasoft may notify users through email and/or announcements through the Service or its website, where appropriate or as required by applicable law. Your continued use of Namirasoft SMS Sender after updates are posted constitutes acceptance of the revised Policy. If you do not agree with the updated Policy, you must stop using the Service.

Contact Us

For questions, comments, requests, or concerns regarding this Privacy Policy or information practices relating to Namirasoft SMS Sender, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.