Privacy Policy

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft SMS Sender.
• Namirasoft Services: the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you and governs identity across Namirasoft Services.
• Provider: the connection you set up so Namirasoft SMS Sender can send, currently of the AWS type, including its settings and the credentials it uses.
• Message: a text message, notification, or alert the Service sends to a phone number, whether it comes from a Namirasoft Service or you compose it, together with a record of the delivery.
• Phone Number: the phone number a message is addressed to.
• Workspace: a grouping of products and data, created and managed in Namirasoft Workspace, used to organize your providers and messages.
• Personal Information: information that identifies, relates to, or can reasonably be linked to an identifiable individual, including you.
• Processing: any operation performed on information, such as storing, sending, or organizing it.

2. Namirasoft Account

Access to Namirasoft SMS Sender requires a Namirasoft Account. You register and sign in through Namirasoft Account, which authenticates your identity. Your identity, login, device and network details, and any other personal information associated with your Namirasoft Account are collected and handled by Namirasoft Account under the Namirasoft Account Privacy Policy, not by this Service. Namirasoft Account also issues any Service User you use, a non-human identity such as an application or AI agent for automated access, which is created and handled under that same policy. Namirasoft Account establishes these identities, while the access that lets another user or a Service User act in Namirasoft SMS Sender is granted and managed through Namirasoft Access and handled under the Namirasoft Access Privacy Policy.

3. Information We Collect

To provide the Service, Namirasoft SMS Sender processes:

• Account identifiers received from Namirasoft Account, used to associate your providers and messages with you and show you your own records.
• The providers you set up. A provider is the connection Namirasoft SMS Sender uses to send; you give it a name, settings for how it should send, such as any limits or delays, and its credentials. The only type at present is AWS, which connects with an access key and a password; these sensitive credentials are stored encrypted in Namirasoft Secret and retrieved only when needed to establish the connection, so the Service itself does not keep them.
• Messages the Service sends, including the phone number the message is addressed to, the content, the time it was sent, and the delivery result, so you have a record of what was sent. A message can be one that is generated by a Namirasoft Service and delivered through the Service, or one you compose.

Information about others. To send a message, a destination phone number is provided, and the message content comes from the source that triggered it, a template you set up, or what you write, and can contain whatever is included. The phone numbers the Service sends to, and any Personal Information in the messages, are information about other people, and you decide what is sent and to whom. You are responsible for having the necessary consent or another lawful basis to send to those numbers and to include the information sent, and for complying with the laws that apply to sending messages, as described in the Terms of Service. Where a recipient asks to exercise a right over their information, you are responsible for it as the party that sent the message, and we will handle any request we receive in accordance with applicable law.

4. Information We Do Not Collect

Namirasoft SMS Sender does not:

• collect your Namirasoft Account password or sign-in credentials, which are handled by Namirasoft Account;
• generate the content of your messages on its own, since that content is either provided by the Namirasoft Service that triggers a message or written by you;
• use your messages or your phone numbers to build an advertising profile, or sell them.

5. Consent and Legal Grounds

Namirasoft SMS Sender delivers the messages and notifications set up through the Service to the destinations you choose. When you first use Namirasoft SMS Sender, you agree to this Privacy Policy and the Terms of Service, which is how you give your consent to the handling of your Personal Information described here; depending on the information and the circumstances, consent may be express or implied, and you can withdraw it as described in section 6. In some cases, applicable law allows or requires us to handle Personal Information without consent, for example to deliver the messages set up through the Service, to protect the security and integrity of the Service, or to comply with a legal obligation. Where our activities are also subject to laws that use a legal basis framework, such as for users outside Canada, we rely on the appropriate basis for the activity, including performance of a contract, our legitimate interests, consent, and compliance with legal obligations.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out, and it may limit your ability to use parts of the Service that depend on that information. You can view your providers and the records of the messages you sent in the Service, and manage your identity and related consents through Namirasoft Account.

7. How We Use Information

We use the information above to: operate the providers you configure; submit the messages set up through the Service, whether generated by a Namirasoft Service and delivered to it or composed by you, to the provider you configured, which delivers them to the destination; keep a record of what was sent and the result; apply the sending limits and delays you set; maintain the security and integrity of the Service; and diagnose and fix problems so the Service runs reliably. We use the content of your messages only to deliver them and keep your record, and we use your messages and destinations only to provide these functions to you; we do not use them for advertising or sell them.

8. Automated Decision-Making

Namirasoft SMS Sender sends the messages set up through the Service, whether generated by a Namirasoft Service or composed by you, and records the result. It does not make decisions that produce legal or similarly significant effects about you through automated processing, and it does not profile you or take automated actions on your behalf beyond sending those messages and applying the limits you set.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• With the AWS SMS service your provider uses, to deliver your message; your message, including its content and the recipient number, is handled by AWS under its own terms and privacy policy;
• Within Namirasoft Services where needed to operate the Service and apply your Workspace and settings;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• Legal and safety where required by law or to protect rights, safety, and the integrity of the Service;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy;
• At your direction or with your consent when you ask us to share information or otherwise agree;
• Aggregated or de-identified information that cannot reasonably identify you.

10. International Transfers

Namirasoft is based in Canada, and your information may be processed in Canada and in other countries where we or our service providers operate. The sending services you use may deliver your messages from their own locations under their own policies. We handle information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy legislation, and we take steps intended to ensure your information remains protected when it is processed in another country. Where required by applicable law, we use appropriate safeguards for such transfers. Because privacy laws differ between countries, information processed in another country may be subject to that country’s laws.

11. Security Commitment

Namirasoft maintains administrative, technical, and organizational measures to protect Personal Information within the Service against unauthorized access, disclosure, alteration, misuse, loss, or destruction. These measures may include access controls, authentication protections, encryption in transit, monitoring, logging, and operational safeguards appropriate to the nature of the information processed, and we continually review and strengthen them. The credentials your providers use to send are protected and used only to send your messages. You also help keep your information safe by keeping your Namirasoft Account credentials and tokens confidential and protecting activity performed under your account.

We maintain procedures to identify, assess, and respond to security incidents involving Personal Information. Where a security incident affecting Personal Information creates a real risk of significant harm, or where notification is otherwise required by applicable law, we will notify affected individuals and the relevant regulators, and keep records of the incident, in accordance with applicable law.

12. Data Retention

We retain your information only for as long as it is necessary for the purposes described in this Policy, including to provide and support the Service and to meet our legal, security, and operational requirements. Namirasoft SMS Sender keeps your providers and the records of the messages you send for as long as your Namirasoft Account exists, or as needed to provide the Service, so that you have a record of what was sent. You can delete a provider, and the messages you send are delivered by the sending service, which handles the delivered message under its own policy. The retention and deletion of your account data overall are governed by Namirasoft Account under the Namirasoft Account Privacy Policy. When your records are removed, or when they are removed because your Namirasoft Account is deleted, the information is removed from active use and then permanently erased by our automated systems; because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course.

13. Data Integrity and Responsibility

You decide what to send and to whom, and you are responsible for your phone numbers, for having the right to send to them, and for setting up a valid provider with valid, working credentials. For messages you compose, you are responsible for their content. Where a message is generated by a Namirasoft Service, its content is provided by that Namirasoft Service and is handled under that Namirasoft Service’s own privacy policy. Namirasoft SMS Sender does not alter the content of your messages; it submits them to the provider you configured and records the result, as you direct. Once your message reaches that provider, its delivery, reliability, and any further handling are the responsibility of that third party under its own terms, and not of Namirasoft.

14. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. You can view your providers and the records of the messages you sent in the Service at any time, and delete a provider. For other requests, contact us and we will handle them in accordance with applicable law, which may include retaining a record where we have a legitimate or legal basis to do so. Where a request concerns a phone number or the content of a message you sent, you are responsible for it as the party that sent it, and a message that was delivered is also handled by the sending service under its own policy. For identity and account rights, use Namirasoft Account.

To make a request, contact us using the options in the Contact Us section at the bottom of this page. To protect your information, we may need to verify your identity before we respond, within the timeframes and subject to the exceptions set out in applicable law.

15. Children’s Privacy

The Service is not directed to individuals under 18. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Privacy Policy.

16. Communications

The messages, notifications, and alerts sent through the Service are addressed to the destinations you choose. Namirasoft SMS Sender delivers only the messages and notifications set up through it; it does not use your recipients’ details to contact them for its own purposes, and it sends only the messages you define. When we need to contact you about your account or the services you use, we do so only at the verified email address on your Namirasoft Account, and such messages are sent by the applicable Namirasoft Services under their own terms and your Namirasoft Account notification settings.

17. Cookies and Tracking

The Service uses cookies that are strictly necessary to sign you in and operate it, such as the cookies used to maintain your authenticated session, together with Google Analytics cookies that help us understand how it is used. Google Analytics is operated by Google under its own privacy terms. You can manage cookies through your browser settings.

18. Accountability and Privacy Contact

Namirasoft is responsible for the Personal Information under its control and takes steps to ensure that such information is handled in accordance with this Privacy Policy and applicable privacy laws. Namirasoft has designated a person accountable for its compliance with this Privacy Policy, and their identity is available on request.

Questions, requests, or concerns regarding Namirasoft’s privacy practices or the handling of Personal Information may be submitted using the contact options in the Contact Us section at the bottom of this page.

19. How to Make a Complaint

If you have a concern about how we handle your Personal Information, you may submit a complaint using the contact options in the Contact Us section at the bottom of this page. We will review and respond to your complaint in accordance with our privacy procedures and applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, as applicable.

20. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy from time to time to reflect changes in the Service, our practices, or legal requirements. When we make changes, we revise the effective date and post the updated Policy here. For minor or clarifying updates, your continued use of the Service after the updated Policy is posted indicates your acceptance of it. Where a change materially affects how we collect, use, or disclose your Personal Information, we will show you what has changed and ask you to review and agree to the updated Privacy Policy and Terms of Service before you continue using the Service. If you do not agree with an updated Policy, you may stop using the Service and request deletion of your Account.

Contact Us

For questions, comments, requests, or concerns regarding this Privacy Policy or information practices relating to Namirasoft SMS Sender, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.