Privacy Policy

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft Notification Sender.
• Namirasoft Services: the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you and governs identity across Namirasoft Services.
• Topic: a named channel you create that notifications are published to.
• Subscriber: a destination subscribed to a Topic, such as an email address, phone number, or chat, delivered through a Sender, and which may be verified.
• Sender: a Namirasoft product that delivers a notification to a Subscriber’s destination, such as email, SMS, Slack, Microsoft Teams, or Telegram.
• Notification: the title and message published to a Topic and sent to its Subscribers.
• Workspace: a grouping of products and data, created and managed in Namirasoft Workspace, used to organize your topics and subscribers.
• Personal Information: information that identifies, relates to, or can reasonably be linked to an identifiable individual, including you.
• Processing: any operation performed on information, such as storing, sending, or organizing it.

2. Namirasoft Account

Access to Namirasoft Notification Sender requires a Namirasoft Account. You register and sign in through Namirasoft Account, which authenticates your identity. Your identity, login, device and network details, and any other personal information associated with your Namirasoft Account are collected and handled by Namirasoft Account under the Namirasoft Account Privacy Policy, not by this Service. For this Service, this Privacy Policy controls; for identity and authentication, the Namirasoft Account Privacy Policy controls.

3. Information We Collect

To provide the Service, Namirasoft Notification Sender processes:

• Account identifiers received from Namirasoft Account, used to associate your topics, subscribers, and notifications with you and show you your own records.
• Topics you create, including the name, any sending limits and delays, the Workspace they belong to, and any categories, tags, or field values you add.
• Subscribers you add, including a name, the destination the notification is sent to, whether the destination has been verified, the Sender that delivers to it, the Workspace it belongs to, and any categories, tags, or field values you add.
• Notifications published to your topics, including the title, the message, how many subscribers received it, were skipped, or failed, a per-subscriber record of the destination and result, and the times, so you have a record of what was sent.

Information about others. The subscribers you add are the people or places you notify, and the destinations you provide, such as email addresses, phone numbers, or chats, and any Personal Information in your notifications, are information about other people. You decide who to notify and what to send, and you are responsible for having the necessary consent or another lawful basis to notify your subscribers and to include the information you send, and for complying with the laws that apply to sending messages, as described in the Terms of Service. Where a subscriber asks to exercise a right over their information, you are responsible for it as the party that added them, and we will handle any request we receive in accordance with applicable law.

4. Information We Do Not Collect

Because of how the Service is built, Namirasoft Notification Sender does not:

• collect your Namirasoft Account password or sign-in credentials, which are handled by Namirasoft Account;
• store the credentials used to deliver a notification, which are held by the Sender products that carry out the delivery;
• use your notifications or your subscribers to build an advertising profile, or sell them.

5. Consent and Legal Grounds

Namirasoft generally collects, uses, and discloses your Personal Information with your knowledge and consent, which may be express or implied depending on the sensitivity of the information and the circumstances. In some cases, applicable law allows or requires us to handle Personal Information without consent, for example to provide a service you have requested, for certain security, fraud-prevention, legal, or business purposes, or where otherwise permitted or required by law. Where our activities are also subject to laws that use a legal-basis framework, such as for users outside Canada, we rely on the appropriate basis for the activity, including performance of a contract, our legitimate interests, consent, and compliance with legal obligations.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out, and it may limit your ability to use parts of the Service that depend on that information. You can manage your identity and related consents through Namirasoft Account.

7. How We Use Information

We use the information above solely to: manage the topics and subscribers you create; route a notification published to a topic to its subscribers through the Sender you chose; keep a record of what was sent and to how many subscribers; apply the sending limits and delays you set; maintain the security and integrity of the Service; and diagnose problems and improve its reliability. We do not use your notifications or your subscribers for advertising.

8. Automated Decision-Making

Namirasoft Notification Sender routes the notifications published to your topics to their subscribers and records the result. It does not make decisions that produce legal or similarly significant effects about you through automated processing, and it does not profile you or take automated actions on your behalf beyond routing the notifications you send and applying the limits you set.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• With the Sender products you choose, so they can deliver a notification to a subscriber’s destination, each under its own terms;
• Within Namirasoft Services so that other Namirasoft products you authorize can publish to your topics, and to operate the Service and apply your Workspace and settings;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• Legal and safety where required by law or to protect rights, safety, and the integrity of the Service;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy;
• At your direction or with your consent when you ask us to share information or otherwise agree;
• Aggregated or de-identified information that cannot reasonably identify you.

A current list of the material service providers we use may be made available on request.

10. International Transfers

Namirasoft is based in Canada, and your information may be processed in Canada and in other countries where we or our service providers operate. The Sender products and services that deliver your notifications may do so from their own locations under their own policies. We handle information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy legislation, and we take steps intended to ensure your information remains protected when it is processed in another country. Where required by applicable law, we use appropriate safeguards for such transfers. Because privacy laws differ between countries, information processed in another country may be subject to that country’s laws.

11. Data Security

We use security practices aligned with recognized industry standards to protect information within the Service. These measures may include access controls, authentication protections, encryption in transit, monitoring, logging, and operational safeguards appropriate to the nature of the information processed, and we continually review and strengthen them. The credentials used to deliver notifications are held by the Sender products rather than by this Service. You also help keep your information safe by keeping your Namirasoft Account credentials and tokens confidential and protecting activity performed under your account.

12. Data Security Incidents and Breach Notification

We maintain procedures to identify, assess, and respond to security incidents involving Personal Information. Where a security incident affecting Personal Information creates a real risk of significant harm, or where notification is otherwise required by applicable law, we will notify affected individuals and the relevant regulators, and keep records of the incident, in accordance with applicable law.

13. Data Retention

We retain your information only for as long as it is necessary for the purposes described in this Policy, including to provide and support the Service and to meet our legal, security, and operational requirements. Namirasoft Notification Sender keeps your topics, subscribers, and the records of the notifications you send for as long as your Namirasoft Account exists, or as needed to provide the Service, so that you have a record of what was sent. You can delete a topic or a subscriber at any time, and a notification that was delivered is handled by the Sender product that delivered it under its own policy. The retention and deletion of your account data overall are governed by Namirasoft Account under the Namirasoft Account Privacy Policy. When you delete a topic or subscriber, or when your records are removed because your Namirasoft Account is deleted, the information is removed from active use and then permanently erased by our automated systems; because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course.

14. Data Integrity and Responsibility

You decide which topics and subscribers to create and what to send, and you are responsible for your subscribers, for the content of your notifications, and for having the right to notify the people you add. Namirasoft Notification Sender routes your notifications and records the result as you direct. The delivery of a notification and its handling once sent are carried out by the Sender product you choose, under its own terms.

15. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. You can view and manage your topics and subscribers, and view the records of the notifications you sent, in the Service at any time. For other requests, contact us and we will handle them in accordance with applicable law, which may include retaining a record where we have a legitimate or legal basis to do so. Where a request concerns a subscriber or the content of a notification you sent, you are responsible for it as the party that sent it, and a notification that was delivered is also handled by the Sender product under its own policy. For identity and account rights, use Namirasoft Account.

To make a request, you can contact us through support.namirasoft.com or by email at accounts@namirasoft.com, and to protect your information we may need to verify your identity before we respond, within the timeframes and subject to the exceptions set out in applicable law.

16. Children’s Privacy

The Service is not directed to individuals under 18. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Privacy Policy.

17. Communications

The notifications you send with the Service are your own, addressed to the subscribers you choose. Namirasoft Notification Sender does not send its own commercial messages to your subscribers. Any account-related messages you receive from us are sent by applicable Namirasoft Services, such as Namirasoft Account, under their own terms and your Namirasoft Account notification settings.

18. Cookies and Tracking

The Service uses cookies that are strictly necessary to sign you in and operate it, such as your authentication session managed through Namirasoft Account, together with analytics cookies from Google Analytics that help us understand how it is used. The Namirasoft public websites may additionally use advertising cookies from Google. Google Analytics and Google advertising are operated by Google under its own privacy terms. You can manage cookies through your browser settings and any cookie controls we make available.

19. Accountability and Privacy Contact

Namirasoft is accountable for the Personal Information under its control, including information transferred to service providers for processing on our behalf. We have designated a Privacy Officer who is responsible for our compliance with this Policy and applicable privacy law and who oversees our handling of Personal Information.

Privacy Officer, Namira Software Corporation, British Columbia, Canada. You can reach our Privacy Officer by email at accounts@namirasoft.com or through the Contact Us section.

20. How to Make a Complaint

If you have a concern about how we handle your Personal Information, you may submit a complaint to our Privacy Officer using the contact details above. We will review and respond to your complaint in accordance with our privacy procedures and applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, as applicable.

21. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy at any time to reflect changes in the Service, legal requirements, or security practices. When material changes occur, Namirasoft may notify users through email and/or announcements through the Service or its website, where appropriate or as required by applicable law. Your continued use of Namirasoft Notification Sender after updates are posted constitutes acceptance of the revised Policy. If you do not agree with the updated Policy, you must stop using the Service.

Contact Us

For questions, comments, requests, or concerns regarding this Privacy Policy or information practices relating to Namirasoft Notification Sender, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.