Privacy Policy

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft Notification Sender.
• Namirasoft Services: the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you and governs identity across Namirasoft Services.
• Topic: a named channel you create that notifications are published to.
• Subscriber: a destination subscribed to a Topic, such as an email address, phone number, or chat, delivered through a Sender, and which may be verified.
• Sender: a Namirasoft product that delivers a notification to a Subscriber’s destination, such as Namirasoft Email Sender, Namirasoft SMS Sender, Namirasoft Slack Sender, Namirasoft Teams Sender, or Namirasoft Telegram Sender.
• Notification: the title and message published to a Topic and sent to its Subscribers.
• Workspace: a grouping of products and data, created and managed in Namirasoft Workspace, used to organize your topics and subscribers.
• Personal Information: information that identifies, relates to, or can reasonably be linked to an identifiable individual, including you.
• Processing: any operation performed on information, such as storing, sending, or organizing it.

2. Namirasoft Account

Access to Namirasoft Notification Sender requires a Namirasoft Account. You register and sign in through Namirasoft Account, which authenticates your identity. Your identity, login, device and network details, and any other personal information associated with your Namirasoft Account are collected and handled by Namirasoft Account under the Namirasoft Account Privacy Policy, not by this Service. Namirasoft Account also issues any Service User you use, a non-human identity such as an application or AI agent for automated access, which is created and handled under that same policy. Namirasoft Account establishes these identities, while the access that lets another user or a Service User act in Namirasoft Notification Sender is granted and managed through Namirasoft Access and handled under the Namirasoft Access Privacy Policy.

3. Information We Collect

To provide the Service, Namirasoft Notification Sender processes:

• Account identifiers received from Namirasoft Account, used to associate your topics, subscribers, and notifications with you and show you your own records.
• Topics you create, including the name, any sending limits and delays, the Workspace they belong to, and any categories, tags, or field values you add.
• Subscribers you add, including a name, the destination the notification is sent to, whether the destination has been verified, the Sender that delivers to it, the Workspace it belongs to, and any categories, tags, or field values you add.
• Notifications published to your topics, including the title, the message, how many subscribers received it, were skipped, or failed, a per-subscriber record of the destination and result, and the times, so you have a record of what was sent.

Information about others. The subscribers you add are the people or places you notify, and the destinations you provide, such as email addresses, phone numbers, or chats, and any Personal Information in your notifications, are information about other people. You decide who to notify and what to send, and you are responsible for having the necessary consent or another lawful basis to notify your subscribers and to include the information you send, and for complying with the laws that apply to sending messages, as described in the Terms of Service. Where a subscriber asks to exercise a right over their information, you are responsible for it as the party that added them, and we will handle any request we receive in accordance with applicable law.

4. Information We Do Not Collect

Namirasoft Notification Sender does not:

• collect your Namirasoft Account password or sign-in credentials, which are handled by Namirasoft Account;
• store the credentials used to deliver a notification, which are held by the Sender products that carry out the delivery;
• use your notifications or your subscribers to build an advertising profile, or sell them.

5. Consent and Legal Grounds

Namirasoft Notification Sender routes the notifications you set up to the subscribers you choose because you use the Service through your Namirasoft Account. When you first use Namirasoft Notification Sender, you agree to this Privacy Policy and the Terms of Service, which is how you give your consent to the handling of your Personal Information described here; depending on the information and the circumstances, consent may be express or implied, and you can withdraw it as described in section 6. In some cases, applicable law allows or requires us to handle Personal Information without consent, for example to route and deliver the notifications you have set up, to protect the security and integrity of the Service, or to comply with a legal obligation. Where our activities are also subject to laws that use a legal basis framework, such as for users outside Canada, we rely on the appropriate basis for the activity, including performance of a contract, our legitimate interests, consent, and compliance with legal obligations.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out, and it may limit your ability to use parts of the Service that depend on that information. You can manage your topics, subscribers, and notification settings in the Service, and manage your identity and related consents through Namirasoft Account.

7. How We Use Information

We use the information above to: manage the topics and subscribers you create; route a notification sent to a topic to its subscribers through the Sender you chose; keep a record of what was sent and to how many subscribers; apply the sending limits and delays you set; maintain the security and integrity of the Service; and diagnose and fix problems so the Service runs reliably. We use your notifications and subscribers only to provide these functions to you; we do not use them for advertising or sell them.

8. Automated Decision-Making

Namirasoft Notification Sender routes the notifications published to your topics to their subscribers and records the result. It does not make decisions that produce legal or similarly significant effects about you through automated processing, and it does not profile you or take automated actions on your behalf beyond routing the notifications you send and applying the limits you set.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• With the Sender products you choose, so they can deliver a notification to a subscriber’s destination, each under its own terms;
• Within Namirasoft Services so that other Namirasoft products you authorize can send notifications through your topics, and to operate the Service and apply your Workspace and settings;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• Legal and safety where required by law or to protect rights, safety, and the integrity of the Service;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy;
• At your direction or with your consent when you ask us to share information or otherwise agree;
• Aggregated or de-identified information that cannot reasonably identify you.

10. International Transfers

Namirasoft is based in Canada, and your information may be processed in Canada and in other countries where we or our service providers operate. The Sender products and services that deliver your notifications may do so from their own locations under their own policies. We handle information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy legislation, and we take steps intended to ensure your information remains protected when it is processed in another country. Where required by applicable law, we use appropriate safeguards for such transfers. Because privacy laws differ between countries, information processed in another country may be subject to that country’s laws.

11. Security Commitment

Namirasoft maintains administrative, technical, and organizational measures to protect Personal Information within the Service against unauthorized access, disclosure, alteration, misuse, loss, or destruction. These measures may include access controls, authentication protections, encryption in transit, monitoring, logging, and operational safeguards appropriate to the nature of the information processed, and we continually review and strengthen them. The credentials used to deliver notifications are held by the Sender products rather than by this Service. You also help keep your information safe by keeping your Namirasoft Account credentials and tokens confidential and protecting activity performed under your account.

We maintain procedures to identify, assess, and respond to security incidents involving Personal Information. Where a security incident affecting Personal Information creates a real risk of significant harm, or where notification is otherwise required by applicable law, we will notify affected individuals and the relevant regulators, and keep records of the incident, in accordance with applicable law.

12. Data Retention

We retain your information only for as long as it is necessary for the purposes described in this Policy, including to provide and support the Service and to meet our legal, security, and operational requirements. Namirasoft Notification Sender keeps your topics, subscribers, and the records of the notifications you send for as long as your Namirasoft Account exists, or as needed to provide the Service, so that you have a record of what was sent. You can delete a topic or a subscriber at any time, and a notification that was delivered is handled by the Sender product that delivered it under its own policy. The retention and deletion of your account data overall are governed by Namirasoft Account under the Namirasoft Account Privacy Policy. When you delete a topic or subscriber, or when your records are removed because your Namirasoft Account is deleted, the information is removed from active use and then permanently erased by our automated systems; because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course.

13. Data Integrity and Responsibility

You decide which topics and subscribers to create and what to send, and you are responsible for your subscribers, for the content of your notifications, and for having the right to notify the people you add. Namirasoft Notification Sender routes your notifications and records the result as you direct. The delivery of a notification and its handling once sent are carried out by the Sender product you choose, under its own terms.

14. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. You can view and manage your topics and subscribers, and view the records of the notifications you sent, in the Service at any time. For other requests, contact us and we will handle them in accordance with applicable law, which may include retaining a record where we have a legitimate or legal basis to do so. Where a request concerns a subscriber or the content of a notification you sent, you are responsible for it as the party that sent it, and a notification that was delivered is also handled by the Sender product under its own policy. For identity and account rights, use Namirasoft Account.

To make a request, contact us using the options in the Contact Us section at the bottom of this page. To protect your information, we may need to verify your identity before we respond, within the timeframes and subject to the exceptions set out in applicable law.

15. Children’s Privacy

The Service is not directed to individuals under 18. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Privacy Policy.

16. Communications

The notifications sent through the Service are the ones routed through your topics, whether you send them yourself or another Namirasoft product you use sends them; in every case they are the notifications you have configured, addressed to the subscribers you choose and delivered by the Sender products you select. Namirasoft does not use your subscribers’ details to contact them for its own purposes. Messages about your own account, such as sign-in, registration, or payment, are separate and are sent to the verified email address on your Namirasoft Account, the address you signed up with and verified there.

17. Cookies and Tracking

The Service uses cookies that are strictly necessary to sign you in and operate it, such as the cookies used to maintain your authenticated session, together with Google Analytics cookies that help us understand how it is used. Google Analytics is operated by Google under its own privacy terms. You can manage cookies through your browser settings.

18. Accountability and Privacy Contact

Namirasoft is responsible for the Personal Information under its control and takes steps to ensure that such information is handled in accordance with this Privacy Policy and applicable privacy laws. Namirasoft has designated a person accountable for its compliance with this Privacy Policy, and their identity is available on request.

Questions, requests, or concerns regarding Namirasoft’s privacy practices or the handling of Personal Information may be submitted using the contact options in the Contact Us section at the bottom of this page.

19. How to Make a Complaint

If you have a concern about how we handle your Personal Information, you may submit a complaint using the contact options in the Contact Us section at the bottom of this page. We will review and respond to your complaint in accordance with our privacy procedures and applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, as applicable.

20. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy from time to time to reflect changes in the Service, our practices, or legal requirements. When we make changes, we revise the effective date and post the updated Policy here. For minor or clarifying updates, your continued use of the Service after the updated Policy is posted indicates your acceptance of it. Where a change materially affects how we collect, use, or disclose your Personal Information, we will show you what has changed and ask you to review and agree to the updated Privacy Policy and Terms of Service before you continue using the Service. If you do not agree with an updated Policy, you may stop using the Service and request deletion of your Account.

Contact Us

For questions, comments, requests, or concerns regarding this Privacy Policy or information practices relating to Namirasoft Notification Sender, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.