Plans Built Around Your Priorities
Support needs vary and so do our plans. Namirasoft Support offers flexible options designed around how fast you need answers, how critical your work is, and how you prefer to connect. Whether you’re looking for occasional guidance or rapid resolution during urgent moments, there’s a tier that fits your workflow.
What Shapes Our Support Plans
Namirasoft Support is carefully designed around the things that impact your experience the most. When building each plan, we focus on four key areas:
- Response Time; Because some answers can wait, and some can’t.
- Issue Severity; The more critical the issue, the faster and more direct our response.
- Access Channels; Tickets, chat, email, and meetings offer flexibility based on your workflow.
- Support Volume; The number of cases and contacts you need can grow with your team.
These aren’t just technical considerations, they define the real-world value of support.
Transparent, Intentional Pricing
Every aspect of our pricing reflects a commitment to clarity and fairness. We avoid inflated bundles or vague entitlements; instead, each plan is clearly structured to reflect what you get, why it matters, and how it scales. There are no surprise charges, no locked-in contracts, and no guesswork. Just predictable support that aligns with your needs, budget, and peace of mind
Pricing Table
| Plan Details | Free | Developer | Business | Enterprise |
|---|---|---|---|---|
Price (USD/month)
|
Free | USD 29 | USD 99 | USD 1999 |
Tickets per month
|
10 Tickets | Unlimited | Unlimited | Unlimited |
Response Time for System Impaired Issues
|
– | <24 hours | <12 hours | <4 hours |
Response Time for Production System Impaired
|
– | – | <4 hours | <1 hour |
Response Time for Production System Down
|
– | – | <1 hour | <30 minutes |
Are You Ready to Choose Your Plan?
Pricing FAQs
Find details about plans, billing, and how pricing works.
1. How do I choose the right support plan for my needs?
Consider how quickly you need responses, the complexity of the issues you typically face, and the ways you prefer to communicate with our team. Each plan is designed to meet different levels of urgency and availability, so you can select the one that best supports your workflow.
2. Do higher-tier plans get faster response times?
Yes. Response times vary based on your chosen plan and the severity of the issue. If faster resolution is a priority, upgrading to a higher tier can ensure your requests are handled with greater urgency.
3. Can I upgrade or downgrade my plan later?
Absolutely. You can adjust your plan as your needs change. Visit the Pricing page to explore your options and make the switch that works best for you.
4. What communication channels are available in each plan?
All plans include at least one method of reaching our support team, but higher tiers offer additional channels such as live chat and scheduled meetings. Review the Pricing page for full details.
5. How do I choose a plan and make the payment?
You can select your preferred support plan directly in the Namirasoft Payment Console. Once selected, you’ll complete the payment securely within the same app.
6. Does my support plan cover all Namirasoft products?
Yes. Your chosen support tier applies across the entire Namirasoft ecosystem, ensuring consistent service regardless of which product you’re using.
7. How is issue severity determined?
Severity is assessed based on the impact to your operations — for example, whether the issue is critical, system-impairing, or urgent. This helps us prioritize cases and ensure the fastest possible resolution for critical matters.
8. Where can I see the full details of what’s included in each plan?
Full details, including response times and available communication channels, can be found in the Pricing table above.