Privacy Policy

1. Definitions

• Namirasoft: Namira Software Corporation.
• Service: Namirasoft Cost.
• Namirasoft Services: the broader family of Namirasoft products that operate with your Namirasoft Account.
• Account: your Namirasoft Account, which authenticates you and governs identity across Namirasoft Services.
• Cost Record: a record of how much a resource was used and what it cost over a period of time, including the quantity used, the amount, any discount, and the currency.
• Resource: the item whose usage and cost a Cost Record describes, identified by its type and identifier within the product it belongs to.
• Workspace: a grouping of products and data, created and managed in Namirasoft Workspace, used to organize your Cost Records.
• Personal Information: information that identifies, relates to, or can reasonably be linked to an identifiable individual, including you.
• Processing: any operation performed on information, such as storing, calculating, grouping, or displaying it.

2. Namirasoft Account

Access to Namirasoft Cost requires a Namirasoft Account. You register and sign in through Namirasoft Account, which authenticates your identity. Your identity, login, device and network details, and any other personal information associated with your Namirasoft Account are collected and handled by Namirasoft Account under the Namirasoft Account Privacy Policy, not by this Service. Namirasoft Account also issues any Service User you use, a non-human identity such as an application or AI agent for automated access, which is created and handled under that same policy. Namirasoft Account establishes these identities, while the access that lets another user or a Service User act in Namirasoft Cost is granted and managed through Namirasoft Access and handled under the Namirasoft Access Privacy Policy.

3. Information We Collect

To provide the Service, Namirasoft Cost processes:

• An identifier from your Namirasoft Account, used to link your Cost Records to you and show you only your own records.
• Cost Records that your usage-based Namirasoft products report, describing which product and resource the cost relates to, the time period it covers, how much was used, and the price, including the amount, any discount, and the currency, along with a short description.
• Grouped reports and estimates that the Service calculates from your Cost Records, summarized by product, resource, usage type, and time, so you can see where your cost comes from and plan ahead.

Cost Records describe how much a resource was used and what it cost; they do not contain the content of the resource or the data it processed. The resources they refer to are your own resources within those products, and the product that reported a record is responsible for the information behind it.

4. Information We Do Not Collect

Namirasoft Cost does not:

• collect your Namirasoft Account password or sign-in credentials, which are handled by Namirasoft Account;
• collect any credentials or connection details, which are not needed to record usage and price;
• hold the content of your resources or the data they process, since it records only usage and price;
• process payments or charge you, which are handled by Namirasoft Payment;
• use your cost information for advertising, or sell it.

5. Consent and Legal Grounds

Namirasoft Cost records the usage and price information your Namirasoft products report and lets you view what your usage costs because you use the Service through your Namirasoft Account. When you first use Namirasoft Cost, you agree to this Privacy Policy and the Terms of Service, which is how you give your consent to the handling of your Personal Information described here; depending on the information and the circumstances, consent may be express or implied, and you can withdraw it as described in section 6. In some cases, applicable law allows or requires us to handle Personal Information without consent, for example to record and report the usage and cost for your account, to protect the security and integrity of the Service, or to comply with a legal obligation. Where our activities are also subject to laws that use a legal basis framework, such as for users outside Canada, we rely on the appropriate basis for the activity, including performance of a contract, our legitimate interests, consent, and compliance with legal obligations.

6. Consent and Withdrawal

Where we rely on your consent to process Personal Information, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out, and it may limit your ability to use parts of the Service that depend on that information. You can view your Cost Records and reports in the Service, and manage your identity and related consents through Namirasoft Account.

7. How We Use Information

We use the information above to: record the usage and price information reported by your Namirasoft products; calculate grouped reports and estimates so you can understand your cost; help you view your cost by product, resource, usage type, and time; provide your usage and price information to Namirasoft Payment so it can prepare your invoices and process your payment; maintain the security and integrity of the Service; and diagnose and fix problems so the Service runs reliably. We use your cost information only to provide these functions to you; we do not use it for advertising or sell it.

8. Automated Decision-Making

Namirasoft Cost calculates totals, groupings, and estimates from the usage and price information reported to it. These are arithmetic calculations of records that already exist; they do not make decisions that produce legal or similarly significant effects about you, and the Service does not profile you or take automated actions on your behalf.

9. Sharing and Disclosure

Namirasoft does not sell Personal Information. We share information only as follows:

• Within Namirasoft Services so that your Namirasoft products can report the usage and price that your Cost Records are based on, and so that Namirasoft Payment, which handles all billing and payments, can use that usage and price information to prepare your invoices and process your payment;
• Service providers that host or secure our infrastructure, bound by confidentiality and permitted to use the information only to provide their services to us;
• Legal and safety where required by law or to protect rights, safety, and the integrity of the Service;
• Business transfers such as a merger, acquisition, or sale of assets, subject to this Policy;
• At your direction or with your consent when you ask us to share information or otherwise agree;
• Aggregated or de-identified information that cannot reasonably identify you.

10. International Transfers

Namirasoft is based in Canada, and your information may be processed in Canada and in other countries where we or our service providers operate. We handle information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy legislation, and we take steps intended to ensure your information remains protected when it is processed in another country. Where required by applicable law, we use appropriate safeguards for such transfers. Because privacy laws differ between countries, information processed in another country may be subject to that country’s laws.

11. Security Commitment

Namirasoft maintains administrative, technical, and organizational measures to protect Personal Information within the Service against unauthorized access, disclosure, alteration, misuse, loss, or destruction. These measures may include access controls, authentication protections, encryption in transit, monitoring, logging, and operational safeguards appropriate to the nature of the information processed, and we continually review and strengthen them. You also help keep your information safe by keeping your Namirasoft Account credentials and tokens confidential and protecting activity performed under your account.

We maintain procedures to identify, assess, and respond to security incidents involving Personal Information. Where a security incident affecting Personal Information creates a real risk of significant harm, or where notification is otherwise required by applicable law, we will notify affected individuals and the relevant regulators, and keep records of the incident, in accordance with applicable law.

12. Data Retention

We retain your information only for as long as it is necessary for the purposes described in this Policy, including to provide and support the Service and to meet our legal, security, and operational requirements. Namirasoft Cost keeps your Cost Records for as long as your Namirasoft Account exists, so that your cost history stays available to you, or as needed to provide the Service. The retention and deletion of your account data overall are governed by Namirasoft Account under the Namirasoft Account Privacy Policy, and account data is retained for as long as necessary to comply with applicable law and for legitimate business, security, and record-keeping purposes. When your Cost Records are removed, or when your records are removed because your Namirasoft Account is deleted, the information is removed from active use and then permanently erased by our automated systems; because of system dependencies and backups, complete erasure can take from moments to several months, and copies may remain in secure backups until they are replaced in the ordinary course.

13. Data Integrity and Responsibility

Namirasoft Cost records and calculates cost from the usage and price information reported by your Namirasoft products, without altering it. The accuracy, completeness, and content of that underlying information are determined by the product that reported it. The figures the Service shows, including any estimate of what a service may cost before you use it, are for reporting and planning only. They may differ from the amount on an authoritative bill, for example because of taxes, adjustments, or other charges applied when you are billed.

14. Your Privacy Rights

Under applicable law you may have rights over your Personal Information, such as to access it, correct it, request its deletion, object to or restrict certain processing, withdraw consent, or receive a copy in a portable form. You can view your Cost Records and reports in the Service at any time. For other requests, contact us and we will handle them in accordance with applicable law, which may include retaining a record where we have a legitimate or legal basis to do so. Because a Cost Record is based on information reported by another product, a request concerning that underlying information is carried out by the Namirasoft product that reported it, and where appropriate we will coordinate the request. For identity and account rights, use Namirasoft Account.

To make a request, contact us using the options in the Contact Us section at the bottom of this page. To protect your information, we may need to verify your identity before we respond, within the timeframes and subject to the exceptions set out in applicable law.

15. Children’s Privacy

The Service is not directed to individuals under 18. Eligibility and accounts are managed by Namirasoft Account; if Namirasoft Account determines that an account belongs to a person under 18, the account and its information are handled under the Namirasoft Account Privacy Policy.

16. Communications

Namirasoft Cost does not send communications; it records and reports cost. When we need to contact you about your account or the services you use, for example a security, technical, or account-related notice, we send the message to the verified email address on your Namirasoft Account, the address you signed up with and verified there. These messages are part of providing the Service.

17. Cookies and Tracking

The Service uses cookies that are strictly necessary to sign you in and operate it, such as the cookies used to maintain your authenticated session, together with Google Analytics cookies that help us understand how it is used. Google Analytics is operated by Google under its own privacy terms. You can manage cookies through your browser settings.

18. Accountability and Privacy Contact

Namirasoft is responsible for the Personal Information under its control and takes steps to ensure that such information is handled in accordance with this Privacy Policy and applicable privacy laws. Namirasoft has designated a person accountable for its compliance with this Privacy Policy, and their identity is available on request.

Questions, requests, or concerns regarding Namirasoft’s privacy practices or the handling of Personal Information may be submitted using the contact options in the Contact Us section at the bottom of this page.

19. How to Make a Complaint

If you have a concern about how we handle your Personal Information, you may submit a complaint using the contact options in the Contact Us section at the bottom of this page. We will review and respond to your complaint in accordance with our privacy procedures and applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, as applicable.

20. Changes to This Privacy Policy

Namirasoft may update this Privacy Policy from time to time to reflect changes in the Service, our practices, or legal requirements. When we make changes, we revise the effective date and post the updated Policy here. For minor or clarifying updates, your continued use of the Service after the updated Policy is posted indicates your acceptance of it. Where a change materially affects how we collect, use, or disclose your Personal Information, we will show you what has changed and ask you to review and agree to the updated Privacy Policy and Terms of Service before you continue using the Service. If you do not agree with an updated Policy, you may stop using the Service and request deletion of your Account.

Contact Us

For questions, comments, requests, or concerns regarding this Privacy Policy or information practices relating to Namirasoft Cost, please contact Namirasoft using one of the methods below. Where possible, we recommend submitting requests through Namirasoft Support for faster processing and response tracking.

Support: support.namirasoft.com

Email: accounts@namirasoft.com

Namirasoft reviews and responds to requests in accordance with applicable laws, internal procedures, and technical, security, legal, and business requirements associated with operation of the Service.