Frequently Asked Questions
Have questions about Namirasoft Expert? This section provides clear and concise answers to help you better understand the service. Whether you’re just getting started or exploring advanced features, these FAQs are here to support your experience.
Home Page FAQs
Everything you need to know about Namirasoft Expert.
1. What exactly does Namirasoft Expert do?
Namirasoft Expert is a DevOps and SRE AI agent that investigates connected infrastructure using live operational data. It runs read only diagnostic commands and generates reports, diagnoses, and suggested solutions in minutes.
2. How is Namirasoft Expert different from other AI chatbots?
Most AI chatbots often require engineers to collect logs, screenshots, metrics, and system information manually. Gathering and explaining infrastructure context can take hours before useful troubleshooting begins. Namirasoft Expert retrieves live operational data directly from connected infrastructure through Namirasoft Infra, allowing it to deliver solutions in minutes.
3. What infrastructure does Namirasoft Expert currently support?
Namirasoft Expert currently supports Linux servers for investigations, reports, diagnoses, and suggested solutions, while infrastructure can be connected through Namirasoft Infra. For supported Linux distributions, versions, and infrastructure availability, visit Linux Coverage.
4. How do I set up my AI agent?
Setting up your AI agent involves connecting infrastructure through Namirasoft Infra and configuring Namirasoft Expert for investigations and reporting workflows. For complete setup instructions, visit How It Works.
5. What AI models does Namirasoft Expert support?
Namirasoft Expert supports advanced and mini models from ChatGPT, Claude, and DeepSeek.
6. Does Namirasoft Expert make changes to my infrastructure?
No. Namirasoft Expert runs read-only commands. Engineers remain in control of all actions and infrastructure changes.
7. Can investigations start automatically?
Yes. Namirasoft Expert can automatically start investigations when connected to your incident management system. Visit Integrations for more information.
8. How do I control AI usage costs?
Yes. Teams can set maximum cost limits per chat, run, day, and week, keeping AI spending predictable and aligned with operational requirements.
How It Works FAQs
1. Do I need Namirasoft Infra to use Namirasoft Expert?
Yes. Namirasoft Expert retrieves operational data through Namirasoft Infra. Before creating an AI agent, you must connect your infrastructure in Namirasoft Infra and install the required agent on supported systems.
2. Do I need to install additional applications?
Possibly. Some supported infrastructure types may require additional applications before the Namirasoft Expert AI agent can perform investigations. Requirements vary by infrastructure type. Refer to the Coverage Page for current requirements and compatibility information.
3. Which LLM providers does Namirasoft Expert support?
Namirasoft Expert currently supports OpenAI (ChatGPT), DeepSeek, and Anthropic models. Mini and Full models can be selected independently and may use different providers.
4. What is the difference between Mini and Full models?
Mini models are designed for faster and lower-cost tasks, while Full models are intended for more complex investigations that require deeper analysis and reasoning. You can configure both independently for each AI agent.
5. What do Agent Filters control?
Agent Filters define which infrastructure the AI agent is allowed to investigate. You can select specific infrastructure types and optionally restrict the agent to individual entities within those types.
6. What is a Target Topic?
A Target Topic is an entity in Namirasoft Notification Sender that connects Namirasoft Expert with the notification system. It can receive alerts that trigger investigations and deliver investigation reports through configured notification channels, including SMS, Email, Slack, Telegram, and Microsoft Teams.
For more information, visit Namirasoft Notification Sender.
7. What is a Log Group?
A Log Group is an entity in Namirasoft Log used by the Namirasoft Expert AI agent during investigations. It can store investigation activity, executed diagnostics, and generated results in that log group.
For more information, visit Namirasoft Log.
8. What happens when an AI usage limit is reached?
When a configured usage limit is reached, the AI agent stops processing new requests for that period. Processing automatically resumes once the corresponding limit period resets.
9. Can I create multiple AI agents?
Yes. Each AI agent can have its own investigation scope, AI model configuration, notification settings, log group, and usage limits.
10. What are Projects and Environments?
Projects and Environments help organize AI agents. A Project typically represents an application, service, or team, while Environments separate production, staging, development, and other deployment stages.
11. Can I review what the AI agent did during an investigation?
Yes. Investigation activity remains visible within the platform. You can review executed diagnostics, collected information, investigation history, and generated results.
12. Does Namirasoft Expert modify my infrastructure?
No. Namirasoft Expert performs investigations using read-only diagnostic commands. It does not modify servers, configurations, applications, or infrastructure resources.
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